SDWAN Service Assurance L2 Engineer
Prodapt Solutions · Hyderabad · onsite · Posted 65d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Overview
The Service Assurance L2 Engineer provides advanced operational support for enterprise and Managed SD-WAN services. The role focuses on incident triage, fault isolation, and service restoration across routing, switching, SD-WAN, and security platforms, ensuring SLA adherence and service stability.
L2 engineers own incidents escalated from L1 and work closely with L3, Engineering, vendors, and carriers to restore services efficiently.
Responsibilities
The Service Assurance L2 Engineer provides advanced operational support for enterprise and Managed SD-WAN services. The role focuses on incident triage, fault isolation, and service restoration across routing, switching, SD-WAN, and security platforms, ensuring SLA adherence and service stability.
L2 engineers own incidents escalated from L1 and work closely with L3, Engineering, vendors, and carriers to restore services efficiently.
Responsibilities
- Incident Management & Operations
- Perform advanced incident triage and troubleshooting for network and SD-WAN services
- Own incidents from L1 escalation to resolution or L3 handoff
- Monitor and correlate alarms using NMS/EMS/OSS tools
- Ensure timely customer and stakeholder communication per Service Assurance standards
- Troubleshoot LAN/WAN, MPLS, BGP, IGP, QoS, L2/L3 VPNs
- Support SD-WAN overlay and underlay troubleshooting (VeloCloud)
- Troubleshoot firewall and security policies on:
- Palo Alto
- Fortinet
- Validate and test circuits:
- Ethernet, DIA, MPLS, Broadband, LTE
- Access and troubleshoot Cisco and Juniper routers/switches
- Participate in technical bridges and vendor escalations
- Provide clear technical handover to L3 for complex issues
- Validate service restoration and perform post-fix checks
- Technical Skills & Requirements
- Strong experience in Service Assurance / NOC operations
- Hands-on experience with:
- Cisco & Juniper routing and switching
- VMware VeloCloud SD-WAN
- Palo Alto and Fortinet firewalls
- Solid understanding of:
- MPLS, BGP, OSPF/IS-IS, QoS
- Experience with incident, change, and problem management tools
- Basic scripting or automation knowledge - advantage
- Strong communication and coordination skills
- Ability to work under pressure in high-severity incidents
- Detail-oriented with strong documentation practices
- Team player with process discipline
- Bachelor's degree in Engineering / IT / ECE, or equivalent
- CCNP / equivalent - mandatory
- PCNSA / NSE / equivalent - preferred
- 24x7 shift operations, including nights, weekends, and holidays
Sourced from foundit
Skills
Juniper routing and switchingbasic scripting or automation knowledgeVMware VeloCloud SD-WANOSPFQoSISISBgpFortinet firewallsProblem Management ToolsMPLS
About Prodapt
Prodapt Solutions
IT Services & Consulting
3.0k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
Prodapt Solutions specializes in connected technology services, supporting telecom operators and digital service providers in optimizing their networking capabilities.
Industries
IT Services & ConsultingTelecom
Employee ratings
1,231 reviews
3.5/ 5
Culture
3.4
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary134Work Life Balance134Senior Management121Learning95Work Culture88
Find them on