SDET Engineer - CRM / IVR / ESB / InterOps

Key Responsibilities

• Own API/integration test design across CRM, ESB, and InterOps.
• Validate FHIR R4/HL7 exchanges and CMS interoperability API conformance.
• Lead defect triage across integrated services.
• Own integration/interoperability test design and standards.
• Drive automation coverage.
• Mentor the 10-member squad's engineers.
• Lead complex end-to-end validation across CRM, IVR, ESB, and partners.

Required Skills

Facets Mandatory

• Integration-level knowledge of Facets.
• Ability to validate eligibility, benefits, and claims data surfaced from Facets through APIs/ESB.
• Ability to validate Facets-sourced data through the integration layer.

Integration & Middleware Testing

• Integration and middleware testing spanning CRM, IVR, ESB, and interoperability layers.
• ESB/middleware message-flow validation, including:
• Routing
• Transformation
• Payload accuracy
• Error handling

API Testing

• Hands-on API testing using REST/SOAP.
• Experience with Postman, SoapUI, or RestAssured.

CRM / IVR Testing

• CRM or contact-center platform testing.
• Testing of:
• Workflows
• Case management
• Call routing
• IVR navigation

Healthcare Interoperability

• Working knowledge of FHIR R4 APIs or HL7 messaging.
• Ability/willingness to ramp on interoperability standards.
• Validation of FHIR R4/HL7 exchanges and CMS interoperability APIs.

Data Validation

• SQL for cross-system data validation across integrated platforms.

Domain Experience

• Healthcare domain familiarity is preferred.
• Strong integration-testing background with ramp-up ability is acceptable.

Core Skills

Facets (REQUIRED), API Testing (REST/SOAP), ESB/Middleware Validation, CRM/IVR Testing, FHIR R4/HL7, SQL, ADO