SDET Engineer - CRM / IVR / ESB / InterOps

• Factes
• API Testing
• CRM testing
• FRIR
• SQL

JD #2: SDET Engineer - CRM / IVR / ESB / InterOps

Healthcare Domain - Member/provider experience & integration CRM, IVR, ESB/middleware, and healthcare interoperability (FHIR R4, HL7, CMS Patient Access & Provider Directory APIs)

Core Skills Needed - Facets (REQUIRED, integration-level), API testing (REST/SOAP), ESB/middleware validation, CRM/IVR testing, FHIR R4/HL7, SQL, ADO

Core technical & domain requirements:

Facets REQUIRED: integration-level knowledge (eligibility, benefits, claims data surfaced from Facets via APIs/ESB); ability to validate Facets-sourced data through this layer
Integration & middleware testing spanning CRM, IVR, ESB, and interoperability layers breadth over depth
Hands-on API testing REST/SOAP using Postman, SoapUI, or RestAssured
ESB/middleware message-flow validation routing, transformation, payload accuracy, error handling
CRM or contact-center platform testing workflows, case management, call routing, IVR navigation
Working knowledge of FHIR R4 APIs or HL7 messaging - willingness to ramp on interoperability standards
SQL for cross-system data validation across integrated platforms
Healthcare domain familiarity preferred; strong integration-testing background with ramp-up ability acceptable.
Responsibilities:

Own API/integration test design across CRM, ESB, and InterOps.
Validate FHIR R4/HL7 exchanges and CMS interoperability API conformance.
Lead defect triage across integrated services.
Own integration/interoperability test design and standards.
Drive automation coverage; mentor the 10-member squads engineers.
Lead complex end-to-end validation across CRM, IVR, ESB, and partners.