SCS - Regional Manager - West

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Job Description:

The Regional Manager - West directs the operations of UPS SCS (India) Pvt Ltd for the West Region of India. He/She will be responsible for developing the operations function, managing budgets and financials, managing customer service and account management, supporting business development, and ensuring quality compliance (i.e., legal, regulatory, and policy). The Regional Manager level is dependent on the scope of products offered in the branch, revenue, and number of employees. This position manages supervisors within the department.

Manages SCS Revenue Growth Interacts with UPS sales groups (e.g., Strategic Sales, Global Sales, etc.) to participate in sales calls for securing new accounts and growing existing accounts. Identifies current and long-term business development opportunities in customer organizations to align SCS products and services with customer needs. Oversees the request for quotation process to produce one-day quote turnarounds. Interacts with UPS Global Sales and Strategic Sales to implement strategies for responding to corporate bids. Reviews service levels and operational productivity to ensure customer requirements are met and to increase customer retention.

Manages SCS Customer Relations Defines and executes initiatives for customer satisfaction and retention (e.g., service evaluation surveys, etc.) to create customer loyalty and opportunities for additional business. Interacts with customers (e.g., customer site visits, phone calls, etc.) to show appreciation for the business, identify and resolve performance and service issues, and prevent churn. Interacts with UPS Small Package and SCS Sales to make sales calls, identify customer needs, and present the SCS and UPS value-added proposition. Reviews daily service performance metrics to improve pickup and delivery execution and identify and correct root causes of service failures. Conducts customer meetings and facilities tours and participates in quarterly business review meetings to establish and foster customer relationships.

Manages SCS Operations Reviews daily shipment volumes and delivery commitments with Operations to ensure deliveries meet acceptable performance parameters and notify customers of late shipments. Develops statistical, optimization, and network business analytics to identify inefficiencies and operational issues and to reduce costs. Reviews dangerous goods and hazardous materials handling and responds to governmental regulatory (e.g., Federal Aviation Administration, Transportation Safety Administration, etc.) issues to ensure compliance and to provide reports for senior management. Interacts with UPS Small Package and SCS Sales on new customer accounts and consults with Operations on data integrity and shipment anomalies to evaluate shipment manifests and to ensure data accuracy and regulatory compliance. Performs evaluations of the previous day's service performance metrics to identify service issues and opportunities for process improvement, ensure compliance, and provide reports to senior management.

Manages SCS Facility Safety Compliance and Training Participates in and supports comprehensive health and safety program committee meetings to review short and long-term plans and to address and resolve facility safety issues. Monitors daily accident and injury reports and maintains safety compliance reporting to meet audit and compliance requirements. Reviews training records and performs safety audits to ensure UPS policies and procedures and regulatory compliance requirements are met. Conducts daily safety review meetings with drivers to increase safety awareness, provide ideas for accident prevention, and minimize time away due to accidents and injuries. Performs facility walk-arounds to observe operations and to identify and correct safety issues.

Manages and Develops Others Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures. Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally. Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. Coaches others and provides on-going feedback and support to improve performance. Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization. Makes salary recommendations to reward employee performance.

Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.