Scrum Master

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

Guarantee the quality, integrity, maturity, and service orientation towards our service consumers

An expert in Mainframe Batch monitoring.
Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring)

Have enough awareness of the Infrastructure & Batch environment , can assess the level of impact and capable of addressing them

Handle all technical escalations

Setup the necessary procedures & documentation

Oversee the health of infrastructure systems and provide inputs towards continuous improvements

Makes a report of shift operations as needed

Responsibilities & Main tasks: (During your shift window)

- Capable of executing all tasks as a Mainframe Batch Operator

- Monitor different work dashboards (Eg: Batch, Event, Incident) and trigger appropriate actions

- Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handovers, Clean-up tasks, open incidents, ...)

- Ensure, the IT Operators follow the available procedures, documentation, & knowledge base

- Provide break-fix support & act as a technical escalation point

- Oversee the management of Batch, Incident, Event & Change handling and required follow-up

- Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.

- Take lead in disaster meetings and help the stakeholders to address the issue(s)

- Up to date w.r.t the knowledge of Infrastructure/Batch environment

- Capable to assess the criticality of given situation and come out with alternatives

- Quickly adaptable to the ongoing changes in the environment

- Share the knowledge/questions with team or respective stakeholders

- Identify the needs (or problems) and trigger relevant actions

- Provide input towards possible automation and service/process improvements

Skills required

Technical

- Very good understanding of ITIL V3/V4 Fundamentals

- Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.

- Fair knowledge of Windows & Linux Operating Systems

- Strong Mainframe fundamentals

- Good foundation of networking concepts

- Nice to have: Knowledge & experience working with different automation tooling within IT Operations

Behavioral

- Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts

- Very good communication & coordination skills

- Very good team player

- Very good analytical thinking and problem-solving abilities

- Self-driven, committed, process Oriented and able to handle challenging situations

- Open to take-up additional responsibilities as and when needed

Experience

5-10 years relevant experience working in IT Operations domain

Education

B.Tech, B.Sc, BCA or MCA