Scrum Master - ServiceNow

Job Title: Scrum Master - ServiceNow

Department: ISPL ITGP STA

About Business Line/Function

ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai, and Bengaluru. We collaborate with various business lines of the group to provide IT Services.

Position Purpose

Coordinate agile scrum activities including releases - managing timelines, resolving impediments and coach team members on Agile methodologies

Responsibilities

Direct Responsibilities

• Manage scope and timeline.
• Ensure goals, scope, and product domain are understood by everyone on the Scrum Team
• Coordinate sprints, retrospective meetings and daily stand-ups.
• Coach team members in Agile frameworks.
• Work with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making.
• Incorporate techniques for effective Product Backlog management.
• Ensure the Product Owner knows how to arrange the Product Backlog to maximize value.
• Help the Scrum Team understand the need for clear and concise Product Backlog items.
• Prioritize stories during Sprint Planning meetings to meet the needs of users, in agreement with PO.
• Define and facilitate estimation of story points.
• Coach the development team in self-organization and cross-functionality, ensuring creation of high-value products.
• Tracking resource efforts through breakdown of the tasks.
• Leveraging ServiceNow OOB features (VTB, Dashboards) for driving the daily tasks.
• Remove impediments to the development team's progress.
• Maintain and update process documents and suggest continuous improvement ideas to streamline processes.
• Ensure deliverables are up to quality standards at the end of each sprint.
• Define KPIs, collect and analyze data to track and continuously improve the sprint deliverables.
• Plan and coordinate releases with internal and external stakeholders.
• Responsible for Release Management and ensuring the releases are deployed to PROD as per plan.
• Conduct retrospective meetings after each sprint to identify areas of improvement.
• Guide team to high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
  
  

Contributing Responsibilities

Technical & Behavioral Competencies

• Experience in a scrum master role in software development projects
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
• Outstanding communication, facilitation, negotiation, and coaching skills
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
• Problem-solving and conflict-resolution ability
• Outstanding organizational skills
  
  

Specific Qualifications

• Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
• Certification in agile methodologies preferred (CSM, ACP, SaFE Agile).
• At least 7 years of experience.
  
  

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

• Certification in agile methodologies preferred (CSM, ACP, SaFE Agile).
• Understanding of ITIL or similar ITSM framework.
• Good to have hands-on experience on ServiceNow tool.
  
  

Behavioral Skills

• Ability to collaborate / Teamwork
• Ability to understand, explain and support change
• Decision Making
• Creativity & Innovation / Problem solving
• Ability to synthetize / simplify
• Communication skills - oral & written
• Ability to collaborate / Teamwork
  

Education Level: Bachelor Degree or equivalent

Location: Chennai.

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.