Scrum Master / Project Manager

This is a remote position.

Title - Scrum Master / Project Manager – Salesforce
Location: India, Remote
Experience: Overall 7–9 years, including 3–7 years of hands-on experience in Scrum/Agile delivery and experience working in Salesforce projects.

Shift - 3 PM to 11 PM IST

Role Overview

We are looking for an experienced Scrum Master / Project Manager to support a Salesforce delivery team in an Agile environment. The ideal candidate will have strong experience managing Scrum ceremonies, coordinating cross-functional teams, tracking delivery, managing risks and issues, and ensuring successful sprint execution.

The candidate should have a good understanding of Salesforce projects and delivery processes, along with experience working closely with Salesforce developers, technical leads, QA, business stakeholders, and client teams.

Key Responsibilities

• Manage end-to-end Agile/Scrum delivery for Salesforce projects.
  
• Facilitate key Scrum ceremonies, including:
  
  • Sprint Planning
    
  • Daily Scrum/Scrum Calls
    
  • Backlog Refinement
    
  • Sprint Review/Demo
    
  • Sprint Retrospective
    
• Coordinate with Salesforce Technical Leads, Developers, Admins, QA, and client stakeholders.
  
• Track sprint progress, deliverables, dependencies, risks, and issues.
  
• Identify and remove impediments/blockers affecting the delivery team.
  
• Maintain delivery plans, action items, status reports, and project documentation.
  
• Ensure effective process governance and adherence to Agile/Scrum practices.
  
• Work with technical teams to monitor development, testing, deployment, and release activities.
  
• Coordinate with stakeholders to ensure requirements and priorities are clearly understood by the delivery team.
  
• Support estimation, sprint planning, prioritization, and capacity planning.
  
• Monitor project timelines and proactively communicate risks, delays, and dependencies.
  
• Track and manage project issues through appropriate issue-tracking tools.
  
• Support CI/CD and release management processes by coordinating development, testing, and deployment activities.
  
• Facilitate communication between the offshore delivery team and onshore/client stakeholders.
  
• Prepare and communicate regular project/sprint status updates.
  
• Drive continuous improvement through retrospectives and Agile best practices.
  

Required Skills

• Strong experience in Scrum and Agile delivery.
  
• Experience working as a Scrum Master / Project Manager in technology projects.
  
• Experience working on Salesforce projects or within a Salesforce delivery environment.
  
• Good understanding of SDLC, CI/CD, release management, and software development processes.
  
• Strong understanding of Agile/Scrum methodologies and project governance.
  
• Experience with issue tracking and project management tools such as Jira, Azure DevOps, or similar platforms.
  
• Strong stakeholder management and communication skills.
  
• Experience managing cross-functional technical teams.
  
• Ability to identify risks, dependencies, and blockers and drive them to resolution.
  
• Strong organizational, coordination, and problem-solving skills.
  

Preferred

• Experience working with distributed/onshore-offshore delivery teams.
  
• Experience supporting Salesforce development, enhancement, integration, or production support projects.
  
• Salesforce certification or familiarity with Salesforce platform capabilities is a plus.
  
• Experience working in a client-facing delivery environment.