SCCM System Administrator

Job Title -SCCM / Intune Administrator (L3)

Key Responsibilities

Endpoint Management

• Setting up OSD imaging and Image devices Using OSD
• Administer and support Microsoft Intune and SCCM/MECM environments.
• Manage device enrollment, provisioning, and lifecycle management for corporate endpoints.
• Implement and maintain Autopilot deployments and modern device management solutions.
• Configure and manage compliance policies, configuration profiles, and endpoint security policies.

Software Deployment & Patch Management

• Package, deploy, and maintain enterprise applications using SCCM and Intune.
• Manage OS and third-party patch deployment across enterprise endpoints.
• Perform patch compliance reporting and remediation activities.
• Monitor software distribution and application deployment success rates.
• Windows Administration
• Administer and support Windows 10 and Windows 11 environments.
• Manage operating system upgrades, feature updates, and migration projects.
• Troubleshoot operating system, performance, and endpoint-related issues.
• Maintain Windows security baselines and compliance standards.
• Endpoint Security & Compliance
• Implement endpoint security controls and vulnerability remediation programs.
• Work closely with security teams to remediate vulnerabilities within SLA.
• Support Microsoft Defender, BitLocker, Defender for Endpoint, and related security technologies.
• Ensure compliance with organizational and regulatory security requirements. Infrastructure & Troubleshooting
• Diagnose and resolve SCCM client, Intune enrollment, application deployment, and Windows device issues.
• Perform root cause analysis (RCA) for recurring incidents.
• Support enterprise endpoint infrastructure, distribution points, and management points.
• Handle escalations and provide L3 technical support.

Automation & Reporting

• Develop PowerShell scripts for administration and automation.
• Generate operational dashboards, compliance reports, and executive status reports.
• Monitor endpoint health and service performance metrics.

Documentation & Governance

• Maintain operational runbooks, SOPs, and technical documentation.
• Support audit requests and compliance reviews.
• Participate in change, incident, problem, and release management processes.

Required Technical Skills

Endpoint Management

• OSD Imaging
• Microsoft Endpoint Configuration Manager (SCCM/MECM)
• Microsoft Intune
• Microsoft Endpoint Manager
• Windows Autopilot
• Co-Management

Windows Administration

• Windows 10 / Windows 11 Administration
• Active Directory
• Group Policy Administration
• Windows Security & Hardening

Security & Compliance

• Microsoft Defender for Endpoint
• BitLocker
• Endpoint Security Policies
• Vulnerability Remediation

Scripting & Automation

• PowerShell
• Windows Automation Scripts

ITSM & Operations

• ServiceNow / ITSM Platforms
• Incident, Change & Problem Management
• Root Cause Analysis (RCA)

Preferred Skills

• Azure AD / Entra ID
• Microsoft 365 Administration
• Windows Virtual Desktop / Azure Virtual Desktop
• Cloud device management
• Endpoint Analytics
• Zero Trust Security Concepts

Key Competencies

• Strong troubleshooting and problem-solving skills
• Customer-focused service orientation
• Excellent communication and stakeholder management
• Ability to work in a 24x7 managed services environment
• Experience working within SLAs and governance processes