Scaled Partner Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scaled Partner Associate based in India.

This role is focused on managing and activating a large portfolio of partner accounts through scalable, digital-first engagement strategies. You will help strengthen partner relationships, increase referral activity, and ensure partners remain informed and engaged. The position combines relationship management, operations, and process optimization in a fast-paced SaaS environment. You will work across teams to improve partner experiences, maintain accurate data, and identify growth opportunities. The ideal candidate enjoys creating efficient systems, communicating clearly, and managing multiple priorities independently. This is an opportunity to contribute to a growing global business while developing expertise in partnerships and partner operations.

Accountabilities:: The Scaled Partner Associate will own the engagement and operational management of a broad partner portfolio, ensuring partners receive consistent support, relevant communication, and the resources needed to succeed. The role requires strong organization, proactive outreach, and the ability to build relationships through written communication.

Serve as the primary contact for a portfolio of unassigned partners, managing questions related to accounts, referrals, program processes, and product information.

Execute digital-first partner engagement initiatives through email campaigns, written outreach, and targeted communication based on partner activity and opportunities.

Maintain partner relationships through clear, helpful, and personalized written interactions across email and collaboration platforms.

Create and maintain enablement resources such as email templates, FAQs, and reference materials to help partners self-serve effectively.

Identify high-potential or highly engaged partners and coordinate appropriate handoffs to partner management teams.

Maintain accurate CRM records, including partner information, contact relationships, and referral attribution.

Manage onboarding processes for new partners, ensuring access to required platforms, tools, and resources.

Review partner applications and referrals to assess eligibility and ensure smooth program operations.

Collect partner feedback, identify recurring challenges, and share insights with internal teams to improve processes and experiences.

Collaborate with sales and customer-facing teams to support successful transitions when partners generate new opportunities.

Requirements:

The ideal candidate is a proactive and detail-oriented professional who can manage partner relationships at scale while improving processes and operational efficiency. Strong communication skills, comfort with digital tools, and a structured approach to work are essential.

Strong written communication skills, with the ability to build trust and maintain relationships through email and messaging platforms.

Experience in partnerships, customer success, sales operations, account management, business operations, or a related field.

Excellent organizational skills and attention to detail, particularly when managing CRM data and multiple workflows.

Ability to work independently, identify priorities, and take ownership of tasks without constant supervision.

Process-oriented mindset with an interest in automation, templates, and scalable solutions.

Comfortable working with tools such as CRM platforms, collaboration tools, and partner management systems.

Ability to manage multiple priorities in a fast-moving remote environment.

Strong problem-solving skills and a proactive approach to identifying opportunities for improvement.

Interest or experience in SaaS, e-commerce, Shopify ecosystems, or technology-driven businesses is a plus.

Ability to collaborate effectively with distributed teams across different functions and time zones.

Benefits:

Competitive salary package.

Fully remote work environment.

Opportunities for professional growth and continuous learning.

Exposure to global partnerships, SaaS operations, and fast-growing technology businesses.

Collaborative and supportive remote culture.

Opportunities to develop expertise in partner management, operations, and scalable growth strategies.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1