SC Service Manager India

Job Description

SC Service Manager India

Job Location: India-Gurgaon

Sound made by Sennheiser – For more than 80 years, we are among the world's leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good Join us as

SC Service Manager India

The Supply Chain Services Manager is responsible for supervising and coordinating the day-to-day

activities of the local Commercial Customer Service, Order Management and Logistics team to

ensure smooth end-to-end Order-to-Delivery (OTD) execution.

Key Responsibilities

End-to-End Order-to-Delivery Coordination

• Oversee and coordinate daily order management, delivery processing and logistics
  
  

activities

• Monitor order status, backorders and delivery timelines
• Ensure accurate ERP data maintenance and process adherence
• Drive timely resolution of operational issues and customer-related escalations
• Ensure compliance with local regulations and internal policies
  
  

Functional Team Leadership (No Direct Reports)

• Provide daily operational direction and work prioritisation to the local Customer Service,
  
  

Order Management and Logistics team

• Coordinate workload distribution to ensure efficient execution
• Act as first escalation point for operational matters within the local team
• Monitor operational KPIs (e.g. SaoP, OTIF, backorders, inventory levels) and address
  
  

deviations

• Support onboarding and training of new team members
• Provide structured performance and development feedback to the Regional Manager
• Maintain close alignment with the local Sales Lead & Country Manager regarding
  
  

operational priorities, escalations and local business requirements.

Inventory & Logistics Alignment

• Oversee local inventory accuracy and stock alignment in coordination with regional
  
  

planning

• Coordinate import, customs and logistics activities with relevant stakeholders
• Ensure appropriate handling of constrained items, returns and stock adjustments
• Identify risks and propose process improvements to enhance operational efficiency
  
  

Imports & Local Compliance

• Familiar with import procedures, documentation
• Ensure All Shipments are in compliance with local regulation
• Ensure timely & accurate filing of waste status reports to local authorities (e.g., Ewaste,
  
  

Plastic & Battery waste)

Qualifications & Experience

• Degree or diploma in Supply Chain, Logistics, Business Administration or related field
• 3–5 years of experience in supply chain, order management or logistics operations
• Experience coordinating operational teams in a local market environment
• Working knowledge of ERP systems (SAP or equivalent)
• Understanding of local import/export and logistics processes
  
  

What You Can Expect From Us

• Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
• Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
• International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.
  
  

The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser. We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Do you want to join the team Apply now.

Please only use our online application form for applications.

Do you have any questions

Please feel free to contact us at [HIDDEN TEXT].