SBN - Sr Waiter
Seabourn Cruise Line · Mumbai · onsite · Posted 58d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Education:
- Diploma from a recognized apprenticeship program, or equivalent.
Experience:
- At least two years of full time working experience in a four or five star (or similar grade) hotel/restaurant.
- Restaurant experience combined with good attitude, willingness to learn, good presentation and English language skills.
- Previous experience from another Cruise Line is preferred
Knowledge, Skills & Abilities:
- To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the companys Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass.
- Requires the knowledge of all aspects of good quality restaurant service.
- Working experience with international clientele
- Must be self-disciplined and be able to communicate with the guest and other departments.
- Must be a self-motivated person with an eye for detail
- Should always have the ambition for promotion
- Ability to work in a team
- Ability to understand and follow verbal and written instructions and see to the completion to the task assigned
- Must be a good time keeper
- Must possess extensive food knowledge.
- Responsible for the DMS tablets, execution and maintenance of the product.
- Learns guest names as per company standards.
- Learns and adapts the relevant restaurant company standard procedures.
- Learns the Public Health regulations and procedures and adheres to these standards at all times.
- Is familiar with the IPM program and attends training as directed
- Attends various training session with the aim to further improve his/her level of performance.
- Strives to a minimize breakage and wastage and follows proper procedures when disposing of garbage.
- Follows company guidelines regarding uniforms and personal hygiene
- To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
- Assists with additional duties as requested by the ships management.
Service:
- Reports directly to his/her Assistant Ma tre D Hotel, as directed by the Restaurant Manager.
- Responsible for taking food orders in compliance with company guidelines.
- Ensures his/her station is ready for service.
- Ensures all guest preferences are known to the station team and are met. 15. Follows all service procedures in compliance with company guidelines.
The Senior waiter is responsible for the ultimate guest satisfaction on is station whilst following the set company service procedures. He is also responsible to teach, train and guide his team in order to achieve excellence and exceed guest expectations.
A waiter plays an integral part in the overall guest satisfaction and experience provided by the set company standards. On a daily basis you will encounter certain situations, which you ll have to make the correct decisions. These may seem small to some but the impact is great. For example if you re late for your shift or don t refill a guest s water or coffee the impact would be letting the team, supervisors and company down. It might result in the guest having a negative experience and thus not promote Seabourn as a favorable holiday choice.
Reporting responsibilities:
The Senior Waiter reports directly to the Assistant Mai tre D Hotel whilst following guidance from their Mai tre D Colonnade.
Position has up to 4 direct reports - Waiter.
A waiter plays an integral part in the overall guest satisfaction and experience provided by the set company standards. On a daily basis you will encounter certain situations, which you ll have to make the correct decisions. These may seem small to some but the impact is great. For example if you re late for your shift or don t refill a guest s water or coffee the impact would be letting the team, supervisors and company down. It might result in the guest having a negative experience and thus not promote Seabourn as a favorable holiday choice.
Reporting responsibilities:
The Senior Waiter reports directly to the Assistant Mai tre D Hotel whilst following guidance from their Mai tre D Colonnade.
Position has up to 4 direct reports - Waiter.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
DMSguest satisfactionBasicpublic healthteachingStationTrainingmanagementcompliancesupervisor
About Seabourn Cruise Line
Seabourn Cruise Line
Urban Transport
5001-10000
employees
Seattle
US
₹13.6L PA avg
Avg at Seabourn Cruise Line
About
Holland America Group oversees several leading cruise brands, including Holland America Line, Princess Cruises, and Seabourn. The company specializes in premium cruise experiences, offering luxury accommodations, curated itineraries, and world-class service across global destinations. With a focus on innovation, sustainability, and guest satisfaction, Holland America Group delivers memorable travel experiences while maintaining high operational standards in the cruise industry.
Industries
Urban Transport
Employee ratings
10 reviews
3.6/ 5
Culture
3.9
Career growth
3.4
Work-life
3.9
Employees rate it well for
Compensation & Benefits40Overall Company36
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