SBI Banking Process - Customer service Executive @Sal upto 20K

Hiring SBI IB | Inbound Customer Service Process

Position: Customer Service Executive Inbound Calling
Location: Rabale, Navi Mumbai

Job Description:-

We are hiring Customer Service Executives for the SBI IB inbound customer service process. The role involves handling inbound customer calls, understanding customer queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:-

• Handle inbound customer calls professionally and efficiently.
• Understand and resolve customer queries related to banking services.
• Provide accurate information and appropriate solutions to customers.
• Maintain a high level of customer service and communication.
• Follow company processes, guidelines, and quality standards.
• Record and update customer interactions accurately in the system.
• Escalate complex customer issues to the appropriate team when required.

Eligibility Criteria:-

• Qualification: Minimum HSC
• Experience: Minimum 6 months of calling experience with proper documentation
• Communication: Average English communication skills required (Versant Level 3)
• Linguistic Candidates: Freshers can apply

Salary & Benefits:-

• Experienced: 18,500 – 19,500 In-Hand
• Linguistic Freshers: 17,000 In-Hand
• PF: No PF deduction
• Salary Start: Salary applicable from Day 1
• Salary Date: 1st of every month

Shift & Week off:-

• Shift: 9:30 AM – 7:00 PM
• Week Off: 1 Rotational Off

How to Apply ?

Interested candidates can apply with their updated CV.

Contact Us: HR Sayali - [phone removed]