Satcom Support Engineer / Satcom Specialist
Station Satcom · Chennai · onsite · Posted 68d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Satcom Technical Support
- Provide L1/L2 technical support for VSAT, L-band and LEO/MEO satellite communication services.
- Monitor satellite terminals, connectivity, network performance and equipment health.
- Troubleshoot satellite connectivity, modem, antenna and communication-related issues remotely.
- Assist customers/onboard teams with modem reboot, configuration, antenna alignment and connectivity troubleshooting.
- Analyze signal strength, bandwidth utilization, latency, packet loss and link performance.
Network & Device Configuration
- Configure and troubleshoot satellite modems, routers, firewalls and WAN optimization devices.
- Work with technologies/equipment such as iDirect, Peplink, Cisco and Fortinet.
- Troubleshoot IP networking issues involving TCP/IP, DHCP, NAT, VLAN and routing.
- Use tools such as Ping, Traceroute and Wireshark for fault diagnosis.
- Perform remote access and troubleshooting using SSH, RDP, TeamViewer or similar tools.
Maritime & Remote Support
- Support vessels, offshore sites and enterprise customers remotely.
- Provide technical assistance during installation, commissioning, maintenance and service activation.
- Coordinate with onboard engineers, customers and field teams for issue resolution.
- Support mission-critical connectivity in a 24x7 environment.
Incident & Service Management
- Log, update and close technical tickets within defined SLA timelines.
- Maintain accurate troubleshooting records, escalation notes and service logs.
- Escalate complex technical issues to L3/OEMs/teleport/NOC teams and follow through until resolution.
- Coordinate with satellite providers and teleport teams for provisioning, beam switching, service restoration and fault isolation.
Monitoring & Continuous Improvement
- Monitor network and satellite service performance.
- Identify recurring faults and recommend corrective/preventive actions.
- Contribute to technical documentation, troubleshooting guides and support procedures.
- Participate in on-call/shift support as required.
Required Skills
- Strong knowledge of VSAT and Satellite Communications.
- Experience with Fleet Xpress / maritime satellite communication is preferred.
- Hands-on experience with satellite modems, antennas and communication equipment.
- Knowledge of iDirect, Hughes, Viasat, KVH or similar VSAT platforms.
- Good understanding of IP Networking TCP/IP, DHCP, NAT, VLAN, Routing.
- Knowledge of network troubleshooting tools such as Ping, Traceroute and Wireshark.
- Basic knowledge of Linux CLI.
- Experience with ticketing/service desk tools such as Jira, Zendesk, Freshdesk or similar.
- Strong troubleshooting and analytical skills.
- Good customer communication and stakeholder management skills.
Sourced from naukri
Skills
About Station Satcom
Station Satcom
25
employees
1998
28 years old
Mumbai,Maharashtra
India
₹12.8L PA avg
Avg at Station Satcom
₹5L – ₹12L PA
This role
About
Station Satcom is India’s leading Satellite communication service provider offering various remote area communication solutions across the world. Whether on land, at sea or air, we connect you via satellite terminal to a wide range of telecom solutions. We are known for our ability to provide robust connectivity to the most remote locations under the most treacherous conditions. We keep up with new products and create innovative services for our valued users, while continuing to maintain a high standard in support and service delivery.
Industries
Employee ratings
10 reviews
Culture
2.2
Career growth
2.3
Work-life
2.2
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