SAS Campaign Management Support & Administration

1 Role -SAS Campaign Management Support & Administration

2 Required Technical Skill Set -SAS CI, SAS Management Console, SAS Data Integration, IBM Scheduler (LSF), SAS EG Usage, Red Hat Linux, 

Oracle SQL/PL-SQL, SQL Developer/Dbeaver/Toad

3 Desired Experience Range -3 to 6 years

4 Location of Requirement - Hyderabad/Bangalore, India

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• SAS Admin or Developer or Support experience in Campaign Management for Telecom domain.
• Working Knowledge of SAS Marketing Automation (MA), Real Time Decision Manager (RTDM), Complex Event Processing (CEP).
• Hands-on experience with SAS CI Studio, SAS Management Console, SAS Data Integration Studio, SAS Environment Manager, IBM LSF Scheduler, SAS EG, SAS IDP.
• Usage of SAS CI studio, SAS Management Console, SAS Data Integration studio, SAS Environment Manager, IBM LSF Scheduler, SAS EG. 
• Experience in SAS Users/Groups/Roles & Licenses Renewal.
• Experience in installing SAS Hotfixes & upgrades.
• Understanding SAS Programming and investigating issues through SAS Logs.
• Hands-on Experience on Unix/Linux, Shell Scripting.
• Experience of analyzing views and PL/SQL procedures
• Flexibility to support Operations and Rotational shifts.
• Perform CR deployments, moving Packages, STPs.
• Experience in Incident and Problem Management.
• Experience working on Vulnerabilities and Risks.

Good-to-Have

• SAS Development
• CI/CD

Responsibility of / Expectations from the Role 

• Individually manage SAS application platforms.
• Up-keep the health of the platform via constant monitoring (manual as well as automated).
• Take corrective actions on alerts sourced from monitoring systems 
• Perform RCA on issues encountered and strive for a permanent fix on the production platform.
• Resolving Business requests for performance issues & queries.
• Work closely with external systems to fix integration issues.
• Apply work-around through ad hoc codes and sql queries in a time-bound manner to support business continuity.
• Perform code deployments to the production environment.
• Applying any product specific fixes/patches released from SAS on a needy basis.
• Open Tickets with SAS Support in case of any product related issues and track it to closure in co-ordination with design team.
• Work in close coordination with OS admin to update the environment with latest level patches and fixes.
• Open RFCs (required as part of the change management process) for any changes to be performed in the production environment.