Sap Support Engineer

JOB DESCRIPTION


JOB TITLE: ENGINEER / Sr. ENGINEER SAP Support
DEPARTMENT: IT Admin.
REPORTING TO: IT Head
(Role to which this role reports)

REPORTEES: NIL
(Roles reporting to this role)

SPAN OF CONTROL: NIL
(No. of associates reporting to this role)

About the Organisation:
(Brief about the company)Niehoff is one of the worlds leading suppliers of wire drawing machines and drawing systems for the wire and cable industry
For more details about the company, please ref: www.niehoff-gmbh.info
JOB SUMMARY
(Brief about the existence of the position)
We are looking for an experienced SAP Support Engineer to join our team and provide functional & technical support to various functions in the organisation. The ideal candidate should have hands-on experience in SAP support, incident management, troubleshooting, and resolving SAP-related issues.
The candidate should have good knowledge of SAP modules like FICO, MM, PP, along with good understanding of business processes and SAP support methodologies.

KEY DUTIES & RESPONSIBILITIES
(Primary duties)

1. Provide L1/L2/L3 SAP application support based on experience and role requirements.
2. Monitor, analyze, and resolve SAP incidents and service requests.
3. Troubleshoot SAP issues and perform root cause analysis (RCA).
4. Manage and prioritize support tickets according to SLA and business priority.
5. Work closely with business users to understand requirements and resolve functional issues.
6. Coordinate with SAP functional, technical and external support teams for issue resolution.
7. Support SAP configuration, testing, and validation of fixes where required.
8. Participate in incident, problem, and change management processes.
9. Track and update tickets.
10. Communicate with users and provide regular updates on open issues.

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ADDITIONAL RESPONSIBILITIES
(Apart from regular activities)
NIL
CAREER OPPORTUNITIES/ GROWTH
Asst. Manager / Dy. Manager

FUNCTIONAL COMPETENCIES
(Key skills required)

• Good knowledge of SAP support processes and business operations.
• Strong understanding of SAP modules: FI/CO, MM, PP, etc.
• Knowledge of SLA and ticket priority.
• Good troubleshooting and problem-solving skills.

BEHAVIOURAL COMPETENCIES

• Good communication skills
• Team work and collaboration
• Positive and flexible attitude
• Good attention to detail

AGE: Below 35 years
QUALIFICATION:

• B.E./B.Tech or MBA or Equivalent

EXPERIENCE & INDUSTRY: (Total years of experience)

4+ years of similar Experience. Industry no bar.

LOCATION OF WORK: Pashamylaram, Patancheru, Sangareddy District, TG.
SALARY: Not a constraint for a deserving candidate

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