SAP SuccessFactors Analyst

As an artist-driven boutique studio, Folks has built a solid reputation in the industry. Through teamwork and creativity, we value detail-oriented design. From the very beginning, we have been passionate about capturing the imagination through highend visual effects. The artists on our team have been making larger-than-life visual effects for film and television for 12 years, bringing their rich and diverse experience from Montreal, Toronto, Bogotá, Saguenay, Mumbai and now in London.

Job Description

We are seeking a SAP SuccessFactors Analyst to support our VFX studios by managing and troubleshooting SAP access requests, user interface issues, reporting configurations, data quality assurance, and overall data management. The ideal candidate will possess strong problem-solving abilities, collaboration skills, outstanding communication and organizational skills, as well as a strong customer-oriented mindset. Working within a fast- paced and dynamic environment, this role will be instrumental in ensuring seamless SAP operations, driving efficiency, and supporting users across multiple studios.

KEY RESPONSIBILITIES

1. SAP Access & User Support

• Manage and troubleshoot user access requests, ensuring compliance with security policies.
• Administer role-based access control (RBAC), maintaining integrity and proper authorization structures.
• Provide first-line support for user interface (UI) issues, ensuring smooth system navigation.

2. Reporting Configuration & Troubleshooting

• Configure, maintain, and troubleshoot SAP reporting tools to meet operational needs.
• Work with finance, HR, and production teams to optimize reporting structures for accurate data retrieval.
• Ensure reporting consistency across multiple studios in multiple locations worldwide.

3. Data Quality Assurance & Data Management

• Monitor and enforce data integrity standards, ensuring accurate and reliable information across all SAP modules.
• Perform regular audits and validations to detect and correct data inconsistencies.
• Collaborate with IT and functional teams to ensure smooth data imports, migrations, and updates.

4. System Optimization & Collaboration

• Identify SAP system improvements, recommending and implementing best practices.
• Work closely with SAP functional consultants, developers, and end-users to ensure system efficiency.
• Partner with internal stakeholders to improve SAP workflows and usability.

5. Documentation & Training

• Develop and maintain SAP system documentation, training guides, and troubleshooting manuals.
• Conduct training sessions to enhance user adoption and system proficiency.

Qualifications

• 3-5+ years of experience in SAP system administration, user support, and troubleshooting.
• Strong knowledge of SAP modules relevant to VFX operations (e.g., Finance, HR, Project Management).
• Experience with reporting tools, data management, and access control mechanisms in SAP.
• Ability to troubleshoot technical issues and optimize workflows in a fast-paced environment.
• Familiarity with SAP security policies, role management, and compliance frameworks.
• Excellent problem-solving skills, with a proactive and analytical approach.
• Outstanding communication and collaboration skills, capable of engaging with technical and non-technical stakeholders.
• Strong organizational skills, able to manage multiple priorities efficiently.
• Customer-oriented mindset, ensuring users receive the highest level of support.
• Ability to work independently and take initiative while collaborating effectively with cross-functional teams.