SAP Service Management

Role & responsibilities

• Gather, analyze, and document business requirements for Service Management processes.
• Configure SAP Service Management solutions in SAP S/4HANA.
• Design and implement:
• Service Orders
• Service Contracts
• Service Quotations
• Warranty Management
• Service Confirmation
• Complaint and Returns Management
• In-House Repair Processes
• Field Service Management Integration
• Conduct Fit-Gap analysis and propose scalable business solutions.
• Prepare functional specifications for custom developments and integrations.
• Collaborate with technical, integration, and business teams.
• Support integration with:
• SAP SD (Sales & Distribution)
• SAP MM (Materials Management)
• SAP PM/EAM (Plant Maintenance)
• SAP FI/CO (Finance & Controlling)
• Execute SIT, UAT, and production support activities.
• Provide end-user training and create user documentation.
• Support data migration, cutover, and hypercare activities.

Preferred candidate profile