SAP Service Management

Job Role: SAP Service Management

Experience: 5 years

Location: Mumbai

Joining: Immediate joiners preferred

Client will take final interview F2F.

Job Description:

Job Summary We are currently looking to onboard an experienced SAP Service Management / Customer Service Business Analyst for an immediate requirement, as outlined below.

The ideal candidate will have strong functional expertise in SAP Customer Service (CS) / Service Management processes and the ability to bridge business requirements with SAP solutions.

Key Responsibilities

• Gather, analyse, and document business requirements related to SAP Customer Service / Service Management processes.

• Configure and support SAP CS modules including service notifications, service orders, contracts, warranties, and billing.

• Collaborate with business users to design and implement efficient service management solutions.

• Translate business needs into functional specifications and work closely with technical teams for development and enhancements.

• Support integration with other SAP modules such as SD, MM, and FI.

• Perform system testing, UAT support, and ensure successful deployment of solutions.

• Provide ongoing support, troubleshooting, and continuous improvement of SAP CS processes.

• Maintain documentation, process flows, and ensure adherence to best practices.

Required Skills & Experience

• 5–6 years of experience in SAP with a focus on Service Management / Customer Service (CS).

• Strong understanding of end-to-end service management business processes.

• Hands-on experience in SAP CS configuration and support.

• Experience working with integrations across SAP modules (SD/MM/FI).

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Strong communication skills and experience working with multiple stakeholders locally and globally. Preferred Qualifications

• Experience with SAP S/4HANA Service Management.

• Exposure to FSM (Field Service Management) or CRM Service modules is an added advantage.

• Prior experience in support and enhancement projects.

How to Apply: [phone removed]

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