SAP Service Management

Key Responsibilities

• Lead and participate in end-to-end SAP Service Management implementations.
• Gather and analyze business requirements and translate them into SAP solutions.
• Design and configure SAP Service Management processes based on business requirements.
• Configure and support:
• Service Orders
• Service Notifications
• Service Quotations
• Service Contracts
• Service Confirmations
• Service Billing
• Warranty Management
• Installed Base Management
• Equipment and Functional Locations
• Service-related master data
• Configure service order types, item categories, status profiles, partner determination, pricing, billing, and other relevant settings.
• Work on integration of SAP Service with SAP SD, MM, FI/CO and other relevant modules.
• Prepare functional specifications for enhancements, interfaces, reports, forms, and workflows.
• Coordinate with ABAP and technical teams for development and integration requirements.
• Perform functional testing, integration testing, UAT, defect analysis, and resolution.
• Support data migration, cutover, go-live, and post-go-live/hypercare activities.
• Prepare configuration documents, functional specifications, process flows, test scripts, and user documentation.
• Conduct knowledge-transfer and user-training sessions.
• Identify opportunities for process improvements and recommend SAP best practices.
• Work closely with business stakeholders, project managers, developers, and cross-functional SAP teams.

Mandatory Skills

• SAP Service Management / SAP S/4HANA Service
• End-to-End SAP Service implementation experience
• Strong functional knowledge of:
• Service Orders
• Service Notifications
• Service Contracts
• Service Confirmations
• Service Billing
• Warranty Management
• Installed Base / Equipment Management
• Hands-on experience in SAP Service configuration
• Strong understanding of integration with SAP SD, MM, and FI/CO
• Experience in requirement gathering, solution design, configuration, testing, UAT, and go-live
• Experience working with technical teams for functional specifications and enhancements
• Strong troubleshooting and analytical skills
• Good stakeholder-management and communication skills