SAP Service Management Lead/SME
Capgemini · Bengaluru · onsite · Posted 62d ago
About a minute. You'll make an account on the way through.
About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role:
- Act as the SAP Service Management Lead/SME, leading the design, implementation, and optimization of service lifecycle processes within SAP S/4HANA Service.
- Facilitate business requirement workshops and configure service management functionalities including service orders, contracts, warranties, service quotations, and field service processes.
- Collaborate with Customer Service, Sales, Supply Chain, Finance, and technical teams to deliver integrated end-to-end service solutions.
- Lead testing, data migration, user training, issue resolution, and continuous improvement initiatives while ensuring alignment with SAP best practices.
Your Profile
- 9 to 15+ years of SAP experience with strong expertise in SAP Service Management, Customer Service (CS), or SAP S/4HANA Service.
- Hands-on experience in service order management, service contracts, warranty management, installed base management, resource planning, and service billing processes.
- Proven experience integrating SAP Service Management with SAP SD, MM, EWM, Finance, and other SAP ecosystem solutions.
- Strong stakeholder management, communication, analytical, and leadership skills with experience leading global implementation, rollout, and support engagements.
What you will love about working with us:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
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Capgemini
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