SAP Service Management Lead/SME
Capgemini · Mumbai · onsite · Posted 66d ago
Undisclosed7–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations
Your Role:
- Act as the SAP Service Management Lead/SME, leading the design, implementation, and optimization of service lifecycle processes within SAP S/4HANA Service.
- Facilitate business requirement workshops and configure service management functionalities including service orders, contracts, warranties, service quotations, and field service processes.
- Collaborate with Customer Service, Sales, Supply Chain, Finance, and technical teams to deliver integrated end-to-end service solutions.
- Lead testing, data migration, user training, issue resolution, and continuous improvement initiatives while ensuring alignment with SAP best practices.
Your Profile
- 9 to 15+ years of SAP experience with strong expertise in SAP Service Management, Customer Service (CS), or SAP S/4HANA Service.
- Hands-on experience in service order management, service contracts, warranty management, installed base management, resource planning, and service billing processes.
- Proven experience integrating SAP Service Management with SAP SD, MM, EWM, Finance, and other SAP ecosystem solutions.
- Strong stakeholder management, communication, analytical, and leadership skills with experience leading global implementation, rollout, and support engagements.
What you will love about working with us:
Location - Bengaluru,Gandhinagar,Mumbai,Pune
Sourced from naukri
Skills
Customer ServiceMMSAPService ManagementIssue Resolutionsap ecosystemleadershipLeadership SkillsData MigrationSupply ChainOrder ManagementSAP SDDesignStakeholder ManagementSalesfinance
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
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