SAP Service Delivery Manager
Capgemini · Mumbai · onsite · Posted 38d ago
Undisclosed15–19 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
- Lead SAP Application Management engagements, ensuring delivery of Incident, Problem, Change, and Request Management.
- Drive program planning, PL management, risk mitigation, and operational transformation initiatives.
- Manage client relationships, create Statements of Work, and oversee milestone tracking and financial reporting.
- Mentor teams, enforce quality standards, and implement process improvements and automation.
- Ensure successful execution of Agile/Scrum methodologies across multiple teams and projects.
Your Profile
- We are looking for experienced Service Delivery Managers with 12-14 years who have:
- Strong background in Application Management Services (AMS) delivery.
- Techno-functional expertise in SAP (ECC and S/4HANA).
- Proven ability to manage end-to-end AMS engagements, including Incident, Problem, Change, and Request Management.
- Experience in client-facing roles, PL management, and driving operational improvements.
- Certifications like ITIL, PMP, and familiarity with Agile/Scrum methodologies.
What you''ll love about working here
Sourced from naukri
Skills
SAPProgram ManagementAgileScrumITILApplication Support Managementservice deliverysProblem managementAmsECCtransformationApplicationSap S HanaSQLProject ManagementPMPreportingITIL Certified
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
3.6
Career growth
2.8
Work-life
3.8
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