SAP Service Delivery Manager
Capgemini · Mumbai · onsite · Posted 66d ago
Undisclosed15–19 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
- Lead SAP AMS Engagements Manage end-to-end SAP Application Management Services (AMS) engagements, ensuring smooth Incident, Problem, Change, and Request Management.
- Client & Delivery Management Act as the primary client-facing delivery lead, managing stakeholders, risks, issues, dependencies, and service performance.
- Program & Financial Ownership Drive program planning, budgeting, financial reporting, P&L management, profitability, and margin improvement initiatives.
- Team Leadership & Agile Delivery Lead multiple Scrum teams, mentor resources, ensure delivery excellence, and promote Agile/Scrum best practices.
- Transformation & Continuous Improvement Drive automation, operational excellence, process improvements, quality governance, and SAP transformation initiatives.
Your Profile
- Overall Experience 12-14 Years Needed
- SAP Techno-Functional Expertise Hands-on experience in any SAP module with strong exposure to both ECC and S/4HANA environments.
- SAP AMS & Service Management Minimum 5 years of experience in SAP Application Management engagements, including Incident, Problem, Change, and Request Management.
- Program & Financial Management Strong experience in program planning, SOW creation, budget management, P&L ownership, financial reporting, and risk management.
- Leadership & Agile Delivery Expertise in leading cross-functional teams, Scrum delivery, stakeholder management; PMP/ITIL preferred, Scrum Master certification desirable.
- Operational Excellence & Automation Experience driving process improvement, quality governance, automation, transformation programs, and ITSM tools such as ServiceNow.
What you''ll love about working here
Sourced from naukri
Skills
Scrum masterSAPAutomationitsmAgileScrumFinancial Managementservice deliveryapplication managementrProcess Improvementitsm toolsleadershipBudget ManagementPMPRisk ManagementFinancial ReportingBudgetingSap Module
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
3.6
Career growth
2.8
Work-life
3.8
Employees rate it well for
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