SAP SD OTC consultant, 10-15 years, Hyd, B'lore, Pune, Chennai

Role & responsibilities

Leading the implementation and integration of SAP Customer Relationship Management (CRM) solutions to optimize client processes
- Analyzing client requirements and designing tailored CRM solutions to enhance customer satisfaction and achieve strategic objectives
- Providing training and support to clients for seamless utilization of SAP CRM applications
- Managing project planning, budgeting, execution, and completion to meet client expectations
- Coaching and mentoring team members to develop their skills and deliver quality outcomes
- Collaborating with team leadership to maintain ownership of project quality, timelines, and deliverables
- Identifying opportunities for business process improvement and customer engagement strategies

Preferred candidate profile

At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
- Excelling in business process consulting and improvement
- Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
- Utilizing analytical thinking to identify system interactions
- Embracing technology implementation for client success
- Developing skills in customer relationship management and engagement
- Mentoring team members to enhance delivery quality