SAP SD Customer Service Role

SAP SD (Sales & Distribution)

• Configure and support:
• Inquiry & Quotations
• Sales Orders
• Deliveries
• Billing
• Pricing
• Credit Management
• Returns & Rebates
• Gather business requirements and prepare functional specifications.
• Conduct workshops with business stakeholders.
• Manage SD integrations with MM, FI, PP, WM/EWM, and TM.

SAP CS (Customer Service)

• Configure and support:
• Service Notifications
• Service Orders
• Contracts & Warranties
• Installed Base Management
• Resource Planning
• Repair & Maintenance Processes
• Support after-sales service and field service processes.
• Design service management solutions aligned with business requirements.

Leadership Responsibilities

• Lead implementation and rollout projects.
• Manage offshore/onshore teams.
• Drive solution design discussions.
• Handle client escalations and issue resolution.
• Mentor junior consultants.
• Support cutover, go-live, hypercare, and post-production support