Sap Sd Consultant

Zensar is looking for an experienced SAP SD Consultant with Tier1 automotive domain expertise to support AMS engagements for global OEM and automotive clients. The role involves L2/L3 support, EDI/IDoc issue resolution, minor enhancements, and continuous improvement in a highvolume, SLAdriven support environment.Responsibilities for Internal CandidatesKey Responsibilities AMS Support & Incident Management

• Provide L2/L3 production support for SAP SD module
• Resolve incidents, service requests, and defects within SLA timelines
• Perform root cause analysis (RCA) and implement preventive fixes
• Ensure business continuity for critical automotive operations

 Automotive Process Support

• Support automotivespecific SD processes, including:
• Scheduling Agreements (JIT / JIS scenarios)
• Highvolume order processing
• Customerspecific contracts & pricing
• Ensure smooth execution of OEM and Tier1 supply chain processes

 EDI / IDoc & Interface Support

• Monitor and resolve EDI / IDoc issues (ORDERS, DELFOR, DESADV, INVOIC)
• Coordinate with middleware teams (PI/PO, CPI, thirdparty EDI tools)
• Ensure uninterrupted data exchange with OEM systems

 Enhancements & Change Requests

• Handle minor enhancements and configuration changes
• Prepare Functional Specifications (FS)
• Coordinate with ABAP team for development and testing
• Support transport management and release cycles

 Client & Stakeholder Management

• Act as functional SPOC for SAP SD AMS support
• Engage with global automotive clients (US / EU / APAC)
• Participate in SLA reviews, governance calls, and reporting

 Testing & Documentation

• Perform unit testing, SIT, and UAT support
• Maintain SOPs, KT documents, and knowledge base
• Ensure auditready documentation and compliance

 Integration Management

• Handle SD integration with:
• MM (availability check, procurement linkage)
• PP (demand planning & production alignment)
• WM/EWM (picking, packing, shipping)
• FI (billing, revenue posting, credit management)
• Sales Orders, Pricing, Deliveries, PGI
• Billing, Returns, Credit/Debit notes
• Strong OrdertoCash (O2C) expertise

 Automotive Domain (Mandatory)

• Experience with Tier1 automotive suppliers / OEM clients
• Knowledge of:
• Scheduling Agreements (JIT / JIS)
• Highvolume transaction environments
• Automotive supply chain processes
• Strong experience with:
• IDocs (ORDERS, DELFOR, DESADV, INVOIC)
• EDI monitoring and troubleshooting
• Exposure to SAP PI/PO or CPI preferred

 AMS / Support

• 24 years in AMS / production support
• Experience in ITIL & SLAdriven delivery models
• Handson with ServiceNow / Remedy / JIRA

 Preferred Skills (Zensar Focus)

• Exposure to S/4HANA SD support
• Experience working in global delivery model
• Basic knowledge of Output Management (BRF+, Adobe Forms)
• SAP SD Certification (good to have)

 Soft Skills

• Strong analytical and troubleshooting skills
• Excellent client communication & coordination
• Ability to work under highpressure AMS environments
• Good documentation and reporting discipline

 Key Deliverables (Zensar Expectations)

• 95% SLA & KPI adherence
• Quick resolution of EDI/IDoc failures
• Minimal disruption to production-critical automotive processes
• High CSAT (Customer Satisfaction Score)
• Auditready documentation