SAP S/4HANA Service Management Functional Consultant

Key Responsibilities

• Lead end-to-end implementation of SAP S/4HANA Service Management / Customer Service
• Design and configure core service processes including:
• Service Order Management & Service Notifications
• Service Contracts / Entitlement Management
• Warranty Management
• Installed Base / Equipment Integration
• Returns & Repair Processes (RMA, Depot Repair)
• Loaner / Replacement Management
• Resource-related Billing & Service Billing
• Configure and manage:
• Service orders, confirmations, and execution lifecycle
• SLA tracking, entitlements, and service contracts
• Billing integration with SD and FI
• Define and optimize end-to-end service lifecycle (request execution billing)
• Support repair processes (in-house, third-party, exchange) and warranty flows
• Conduct Fit-Gap workshops, blueprinting, and solution design
• Support data migration, testing, cutover, and hypercare activities

Mandatory Skills

• Strong experience in SAP Service Management / Customer Service (CS)
• Hands-on experience in:
• Service Order & Notification configuration
• Service Contracts / Entitlement processes
• Warranty Management & repair scenarios
• Installed Base / Equipment management
• Returns & repair processes (RMA / depot repair)
• Service billing (including resource-related billing)
• Experience in S/4HANA implementations / conversions
• Strong understanding of cross-module integration (SD/MM/FI/CO/PP-QM)
• Experience with SAP Fiori apps for Service

Preferred Skills

• Experience in:
• SAP S/4HANA Service (Advanced Service Management)
• SAP FSM (Field Service Management)
• SAP Service Cloud / CX integration
• Knowledge of:
• Integration (SAP CPI / APIs / OData / IDocs)
• Embedded analytics (CDS views, SAC)
• EAM integration (Plant Maintenance / Asset Management)
• Exposure to manufacturing / aerospace service processes (MRO, aftermarket services)