SAP S/4HANA Order-to-Cash (OTC) Lead Functional Analyst

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What we offer:

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
• Competitive pay package.
• Attractive policy, medical insurance benefits, industry leading training.

Experience Required: 12+ years of Experience

Job Location: Gurgaon

Job Type: Onsite

Job Summary:

We are looking for a senior SAP S/4HANA Order-to-Cash (OTC) Lead Functional Analyst with 12+ years of SAP SD/OTC experience to support an SAP RISE / S/4HANA upgrade initiative. The candidate should have strong hands-on functional expertise, upgrade and defect-resolution experience, and the ability to independently lead the Outbound/OTC workstream and manage stakeholders.

Key Responsibilities

• Act as the single Outbound/OTC POC for SAP RISE upgrade activities.
• Independently lead the SAP S/4HANA Order-to-Cash workstream and manage business and IT stakeholders.
• Coordinate with Outbound Architects, SMEs, technical teams, and other functional teams.
• Analyze, troubleshoot, and resolve upgrade-related defects.
• Work closely with ABAP/technical teams to identify root causes and implement appropriate solutions.
• Assess the impact of upgrade changes on existing OTC processes, configurations, enhancements, interfaces, and integrations.
• Lead functional testing, SIT, regression testing, UAT support, defect resolution, and deployment readiness.
• Manage dependencies and integration points with FI, MM, EWM/WM, logistics, and other SAP modules.
• Prepare/review functional specifications and work with technical teams on enhancements, interfaces, reports, and forms.
• Track risks, issues, dependencies, and deliverables and drive them to closure.
• Provide regular status updates to project leadership and proactively escalate critical issues.
• Support cutover, deployment, hyper care, and post-upgrade stabilization activities.

Required SAP SD/ OTC Functional Skills

• 12+ years of hands-on SAP SD / Order-to-Cash experience, with strong S/4HANA exposure.
• Strong end-to-end understanding of Order-to-Cash processes, including Sales Order → Delivery → Picking/Packing → PGI → Billing.
• Strong configuration experience in:
• Sales document types
• Item categories and schedule line categories
• Copy control
• Pricing procedures and condition techniques
• Partner determination
• Text and output determination/management
• Incompletion procedures
• Availability Check / ATP
• Shipping and delivery processing
• Billing and invoice processing
• Returns, credit/debit memos, and cancellations
• Credit management
• Account determination
• Strong understanding of Business Partner and SD master data in S/4HANA.
• Good understanding of outbound logistics and integration with WM/EWM.
• Strong integration knowledge across SD-FI, SD-MM, SD-WM/EWM, and related logistics processes.
• Experience troubleshooting IDocs, interfaces, output issues, and integration failures related to OTC.
• Ability to perform root-cause analysis for complex functional and cross-module issues.

Lead Functional Analyst Skills

• Ability to independently gather and analyze business requirements and translate them into SAP solutions.
• Perform fit-gap and impact analysis and recommend appropriate solutions.
• Prepare clear functional specifications for developments and enhancements.
• Work effectively with ABAP developers, integration teams, architects, and other functional consultants.
• Strong experience with configuration, unit testing, SIT, UAT, regression testing, and defect management.
• Ability to review existing customizations and assess their impact during an S/4HANA upgrade.
• Strong stakeholder management and communication skills.
• Ability to lead discussions with business teams, architects, SMEs, and technical teams.
• Strong ownership and ability to work independently with minimal supervision.
• Experience coordinating offshore/onshore or cross-functional teams is preferred.

SAP RISE / Upgrade Experience

• Hands-on experience with SAP S/4HANA or SAP RISE upgrade projects is strongly preferred.
• Experience analyzing and resolving defects introduced during an upgrade.
• Understanding of upgrade impact on existing configuration, custom developments, interfaces, and business processes.
• Experience supporting regression testing and validating critical OTC processes after an upgrade.
• Familiarity with upgrade-related remediation, testing, cutover, and stabilization activities.
• Upgrade experience is preferred but not mandatory for candidates with very strong S/4HANA OTC lead experience.