BENGALURU · FULLTIME
SAP S/4 Service Delivery Manager
Capgemini
Bengaluru · onsite · Posted 12d ago
Sourced from
Undisclosed14–16 yrsfulltimeBengaluru
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Section · 01
About this role
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
- Lead and manage large-scale SAP S/4HANA AMS (Application Management Services) engagements, ensuring service excellence and operational stability.
- Drive delivery governance, stakeholder management, and end-to-end ownership across SAP support and enhancement services.
- Support business growth through pre-sales, value proposition development, and add-on sales opportunities.
- Oversee cross-functional teams (100+ FTEs), resource planning, service delivery metrics, and continuous improvement initiatives.
- Ensure adherence to ITIL, Agile/Scrum practices, and maintain strong client relationships while delivering business outcomes.
Your Profile
- Total experience Required:14-16 years only.
- SAP S/4HANA AMS Delivery: AMS Leadership, Service Delivery Management, Hypercare, Support Operations.
- Business Process Knowledge: OTC (Order to Cash), STP (Source to Pay), RTR (Record to Report), Finance Procurement.
- SAP Ecosystem: Ariba, Concur, OpenText VIM, MDG, Solution Manager (SolMan).
- Service Management Governance: ITIL, SLA/KPI Management, Stakeholder Management, Client Engagement, Continuous Improvement.
- Leadership Project Management: Large Team Management (100+ FTE), Agile/Scrum, JIRA, MS Project, Pre-sales, Delivery Governance.
What you''ll love about working here
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Section · 02
Skills
SAPopentextAgileScrumservice deliverybusiness processOTCsap ecosystemapplication managementopentext vimCONCURRecord To ReportSAP SupportJira AtlassianProject ManagementOrder To CashoperationsProcurementSalesfinance
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
3.6
Career growth
2.8
Work-life
3.8
Employees rate it well for
Work Life Balance7494Salary7201Work Culture5032Appraisal4419Senior Management3872
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