SAP S/4 HANA Automotive

Job Summary

Serve as a technical lead specializing in S4 HANA SAP Automotive SAP Vehicle Management System and SAP DBM After Sale providing expert IT business support and optimizing customer experience for a global automotive client in a hybrid day shift model ensuring stable operations scalable solutions and measurable business impact across markets with zero travel requirements.

Responsibilities

Key Responsibilities

Solution Design & Configuration

Design configure and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.

Lead business process workshops fit-gap analysis and solution blueprint activities.

Service Orders

Workshop Management

Service Appointments

Vehicle Reception

Parts & Inventory Management

Warranty & Goodwill Processing

Recall Campaign Management

Labor Operations & Pricing

Vehicle Health Check (eVHC)

Customer Quotations & Approvals

Ensure adherence to SAP and Automotive industry best practices.

Business Process Analysis

Analyze existing automotive dealership processes and identify automation and optimization opportunities.

Translate business requirements into scalable SAP solutions.

Recommend process improvements to enhance efficiency customer experience and operational performance.

Requirements Gathering & Documentation

Engage with business stakeholders to gather and document detailed requirements.

Functional Specifications

Business Requirement Documents (BRD)

Functional Design Documents (FDD)

Process Flow Diagrams

Test Scripts

Training Materials

Work closely with development teams to ensure successful solution delivery.

SAP Project Delivery

Requirement Gathering

Blueprinting

Design

Configuration

Development Support

SIT/UAT Testing

Data Migration

Cutover Planning

Go-Live

Hypercare Support

Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.

Technical & Integration Support

Perform root cause analysis and troubleshooting of production issues.

Debug SAP programs and collaborate with ABAP developers to resolve complex issues.

OEM Systems

CRM Platforms

Payment Gateways

Digital Applications

Azure Integration Services

Middleware Platforms (Boomi CPI PI/PO)

Testing & Quality Assurance

Unit Testing

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Validate business requirements and ensure solution quality.

User Training & Knowledge Transfer

Deliver end-user and super-user training.

Create knowledge articles SOPs and process documentation.

Provide continuous support to business users and support teams.

Production Support & Continuous Improvement

Provide L2/L3 support for Automotive Aftersales applications.

Analyze incidents and identify recurring issues.

Lead enhancement initiatives and continuous improvement programs.

Ensure compliance with SLA and service delivery standards.

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Required Skills & Experience

Functional Expertise

Minimum 5+ years of SAP Automotive experience.

SAP IS-Auto

SAP Dealer Business Management (DBM)

Proaxia VSS

Workshop Operations

Service Management

Parts Management

Warranty Processing

Service Appointment Scheduling

Vehicle Reception & Delivery

Recall Campaigns

Techno-Functional Skills

Strong debugging capabilities.

Ability to analyze ABAP code and collaborate effectively with developers.

Enhancements

User Exits

BAdIs

Smart Forms

Adobe Forms

IDocs

APIs/Web Services

SQL Queries

Data Migration

Data Validation

Interface Monitoring

SAP Cross Functional Knowledge

SAP SD (Sales & Distribution)

SAP MM (Materials Management)

SAP FI/CO

SAP FSCM

SAP Business Partner

SAP CRM / CX Solutions

SAP S/4HANA

Project Experience

Minimum 2-3 end-to-end SAP implementations rollouts or upgrade projects.

Experience working in Agile and DevOps environments.

Strong knowledge of SAP Activate methodology.

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Preferred Qualifications

Experience with Proaxia VSS and SRS (Service Resource Scheduling).

Experience in SAP S/4HANA Automotive transformations.

Vehicle Health Check Solutions (eVHC)

Workshop Monitoring

Service Advisor Mobility Solutions

Customer Portal Solutions

Digital Payment Integrations

OEM Warranty & Recall Integrations

SAP Certification in relevant modules preferred.

Experience in Automotive Retail Dealership environments is highly desirable.

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Educational Qualifications

Bachelor's Degree in Computer Science Information Technology Engineering or related discipline.

SAP Certification(s) preferred.

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Competencies

Strong analytical and problem-solving capabilities

Customer-focused mindset

Excellent stakeholder management skills

Effective communication and presentation skills

Ability to manage multiple priorities

Self-driven with strong ownership and accountability

Team player with mentoring capability

Continuous learning mindset

• Lead end to end technical design and configuration of S4 HANA SAP Automotive solutions to support complex dealer and manufacturer processes while ensuring high performance and scalability across global operations.
• Oversee implementation and optimization of SAP Vehicle Management System to streamline vehicle lifecycle activities from ordering through delivery and service improving transparency for business stakeholders and customers.
• Provide expert support and enhancement for SAP DBM After Sale processes by analyzing service warranty and parts management flows and translating them into robust system configurations that improve operational efficiency.
• Drive resolution of critical incidents and problem tickets in collaboration with business and IT teams by performing root cause analysis in S4 HANA SAP Automotive SAP VMS and SAP DBM modules and implementing sustainable fixes.
• Collaborate with product owners business analysts and process experts to translate IT business support requirements and customer experience objectives into detailed functional and technical specifications.
• Coordinate hybrid model work execution by planning onsite and remote activities organizing technical workshops and ensuring consistent communication across distributed teams during regular day shift hours.
• Optimize customer experience journeys by designing and configuring processes that reduce cycle times improve accuracy of customer information and enable proactive communication through integrated SAP workflows.
• Guide code reviews transport management and system integration activities to maintain stable landscapes and ensure that enhancements in automotive and after sales domains are delivered with minimal disruption.
• Conduct detailed impact assessments and regression testing for changes in S4 HANA SAP Automotive VMS and DBM components to protect critical business functions such as vehicle sales service operations and parts logistics.
• Mentor junior consultants and technical analysts by sharing best practices in automotive SAP implementations after sales process support and structured problem solving to build a strong internal capability base.
• Align solution designs with enterprise architecture and compliance guidelines by documenting configuration custom developments and interface dependencies for audit ready and sustainable IT landscapes.
• Support continuous improvement initiatives by analyzing performance metrics and user feedback to identify enhancement opportunities that strengthen IT business support and elevate end customer satisfaction.
• Coordinate with integration and data teams to ensure accurate master and transactional data flows across S4 HANA vehicle management and after sales systems reducing data inconsistencies that affect customer experience.

Qualifications

• Possess five to nine years of progressive experience working with S4 HANA SAP Automotive including configuration enhancements and production support in large scale environments.
• Bring strong hands on expertise in SAP Vehicle Management System covering vehicle ordering allocation stock management and delivery processes in automotive industry scenarios.
• Demonstrate solid experience with SAP DBM After Sale including service order processing warranty management and parts operations backed by practical implementation or support work.
• Show deep understanding of IT business support practices such as incident management change management and stakeholder communication tailored to complex automotive enterprises.
• Exhibit proven capability in designing and improving customer experience processes by leveraging SAP functionalities to enhance transparency responsiveness and reliability of customer facing services.
• Display ability to work effectively in a hybrid model by managing time collaboration tools and communication routines while consistently supporting day shift operational needs.
• Apply strong analytical and problem solving abilities to diagnose cross module issues in S4 HANA VMS and DBM environments and propose solutions that balance technical feasibility with business impact.