SAP OTC Manager

Position -SAP SD OTC Manager -Hyderabad, Bangalore, Chennai, Pune

Exp-10 yr to 15yr

Hybrid

location: Hyderabad, Bangalore, Chennai, Pune

AMS Support project:2:00PM to 11:00PM

Responsibilities

- Leading the implementation and integration of SAP Customer Relationship Management (CRM) solutions to optimize client processes
- Analyzing client requirements and designing tailored CRM solutions to enhance customer satisfaction and achieve strategic objectives
- Providing training and support to clients for seamless utilization of SAP CRM applications
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What You Must Have

- At least a Bachelor's degree
- At least 9+ years of experience
- Oral and written proficiency in English required

What Sets You Apart

- At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
- Excelling in business process consulting and improvement
- Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
- Utilizing analytical thinking to identify system interactions
- Embracing technology implementation for client success
- Developing skills in customer relationship management and engagement
- Mentoring team members to enhance delivery quality

location kya hogaRole & responsibilities