SAP- Logistics Consultant

Scrum Master

Role Overview

As a Scrum Master, you will lead and support multiple Scrum teams responsible for delivering solutions on the ServiceNow platform. The teams focus on maximizing the use of Out-of-the-Box (OOTB) ServiceNow capabilities, minimizing customizations, and delivering seamless integrations with internal and external systems.

You will act as a servant leader, facilitator, coach, and change agent, enabling teams to deliver high-quality business value while continuously improving Agile maturity, team performance, and delivery predictability. You will foster a culture of collaboration, transparency, accountability, and continuous improvement while ensuring adherence to Scrum and Agile principles.

Key Responsibilities

Agile Delivery & Facilitation

• Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review, Retrospectives, Backlog Refinement, and Scrum of Scrums (SoS).
  
• Support teams in achieving Sprint Goals and delivering high-quality increments aligned with the Definition of Done (DoD).
  
• Promote Agile values, principles, and continuous improvement practices.
  
  Team Coaching & Leadership
  

  • Coach and mentor teams to become self-organized and high-performing.
    
  • Foster collaboration, accountability, transparency, and a culture of continuous learning.
    
  • Remove impediments and facilitate resolution of conflicts and delivery challenges.
    
    Product Owner & Stakeholder Support
    

    • Support Product Owners in Product Goal definition, backlog management, and prioritization.
      
    • Ensure backlog items are clear, refined, and well understood by the team.
      
    • Facilitate effective collaboration between teams, stakeholders, and business partners.
      
      Metrics & Continuous Improvement
      

      • Monitor and report Agile metrics and derive meaningful actions to improve performance and delivery predictability.
        
      • Drive retrospective actions and improvement initiatives.
        
        Required Qualifications
        

        • Overall 10+ years of IT Software industry experience and actively playing the role of a Scrum Master is must
          
        • Must have worked with one of the Tools like JIRA, ServiceNow Agile, Azure DevOps.. etc
          
        • Prior experience in Software Development Life Cycle of 3-5 years.
          
        • Involved in applying Scrum principles, practices, and theory
          
        • Experience as a Team Leader and coaching, training, or developing teams
          
        • Excellent communication and facilitation skills with the ability to engage both technical and non-technical stakeholders.
          
          Preferred Qualifications
          

          • Prior experience as Scrum Master for a software development team
            
          • Experience in managing multiple Scrum teams simultaneously.
            
          • ServiceNow knowledge
            
          • Knowledge & experience of SAFe is good to have.