SAP ISU Device Management

Job Description

Role Overview

We are seeking an experienced SAP ISU Device Management professional to join our Application Management Services (AMS) team. The ideal candidate will be responsible for supporting, maintaining, and enhancing SAP ISU Device Management solutions for utility clients, ensuring seamless device operations and compliance with business requirements.

Key Responsibilities

• Provide day-to-day support and maintenance for SAP ISU Device Management modules within AMS scope.
• Handle incident management, resolve service requests, and troubleshoot device-related issues in SAP ISU.
• Ensure smooth functioning of device lifecycle processes, including installation, removal, replacement, and inspection.
• Monitor and optimise device data accuracy and integrity across the SAP ISU landscape.
• Coordinate with business users for requirements gathering, issue resolution, and process improvements.
• Assist in periodic system upgrades, patching, and testing of device management functionalities.
• Prepare and maintain documentation related to device management processes, configurations, and custom developments.
• Support integration with other SAP ISU modules (Billing, Customer Service, Work Management) and external systems.
• Participate in root cause analysis and continuous improvement initiatives for device management processes.

Required Skills & Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
• 3+ years of experience in SAP ISU Device Management, preferably within AMS/support environments.
• Strong understanding of SAP ISU Device Management processes (device installation, removal, replacement, meter reading, device inspection, etc.).
• Hands-on experience with SAP ISU configuration, customisation, and troubleshooting.
• Knowledge of integration points with other SAP ISU modules and third-party systems.
• Good analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Experience with incident management tools and AMS processes is desirable.