SAP ISU CRM Technical Consultant

SAP CRM Techno-Functional Consultant – IS Utilities

Experience: 5+ Years 

Location: Mumbai 

Work Mode: Work From Office (WFO)

Job Summary

We are looking for an experienced SAP CRM Techno-Functional Consultant with expertise in SAP CRM WebUI, ABAP development, CRM Middleware, and SAP IS-Utilities. The role involves designing, developing, integrating, and supporting SAP CRM solutions for customer service and utility business processes.

Key Responsibilities

• Develop and enhance SAP CRM WebUI applications using BSP components and configuration.
• Provide techno-functional support for SAP CRM in the SAP IS-Utilities environment.
• Develop custom solutions using ABAP, including enhancements, BADIs, user exits, and reports.
• Configure and support SAP CRM Middleware for integration with SAP IS-U, SAP ECC, and SAP S/4HANA.
• Implement and support REST API/Web Service integrations with external systems.
• Configure and support SAP CRM Contact Center and CTI integrations.
• Troubleshoot CRM WebUI, middleware queues, BDOCs, and replication issues.
• Collaborate with functional teams to deliver technical solutions based on business requirements.
• Support testing, defect resolution, production deployment, and technical documentation.

Required Skills

• Strong experience in SAP CRM Technical Architecture.
• Hands-on experience with SAP CRM WebUI (BSP Development).
• Good experience in ABAP development within SAP CRM.
• Expertise in SAP CRM Middleware, BDOCs, queues, and data replication.
• Experience with REST APIs, Web Services, and SAP Gateway/OData.
• Knowledge of SAP CRM Contact Center and CTI integrations.
• Experience with enhancements, BADIs, user exits, and CRM events.

Functional Skills

• Understanding of SAP CRM business processes and customer service management.
• Experience in SAP IS-Utilities projects.
• Knowledge of customer interactions, service requests, and utility customer lifecycle management.

Preferred Skills

• Experience integrating SAP CRM with SAP ECC/SAP S/4HANA.
• Exposure to SAP Gateway/OData Services.
• Experience with Contact Center/CTI integrations.

Experience Required

• 5+ years of SAP CRM experience.
• 2+ years of experience in SAP IS-Utilities projects.
• Experience in end-to-end SAP implementation or support projects.