SAP ISU Billing Resource AMS Services

SAP ISU Billing Resource – AMS Services

Job Description

Position Overview

We are seeking an experienced SAP ISU Billing professional to join our Application Management Services (AMS) team. The ideal candidate will be responsible for providing ongoing support, maintenance, and enhancement for SAP ISU Billing modules, ensuring smooth operations and high-quality service delivery for our utility clients.

Key Responsibilities

• Provide day-to-day support for SAP ISU Billing processes, including issue resolution, troubleshooting, and user assistance.
• Monitor and manage billing cycles, ensuring timely and accurate billing execution.
• Analyse and resolve incidents, service requests, and change requests related to SAP ISU Billing within agreed Service Level Agreements (SLAs).
• Collaborate with functional and technical teams to identify, design, and implement process improvements.
• Configure, test, and deploy changes within the SAP ISU Billing module as required for business needs.
• Perform root cause analysis for recurring issues and recommend preventive actions.
• Document solutions, configuration changes, and support procedures for knowledge management.
• Participate in regular client meetings, providing updates on ongoing issues and enhancements.

Required Skills and Qualifications

• Bachelor's degree in computer science, Information Technology, or a related discipline.
• Minimum 4–5 years of hands-on experience in SAP ISU Billing, preferably within AMS/support environments.
• Strong understanding of utility industry processes and SAP ISU Billing functionalities (rate categories, billing schema, invoicing, etc.).
• Experience in incident management, problem management, and change management in SAP ISU environments.
• Proficiency in SAP configuration, testing, and deployment procedures.
• Good knowledge of integration points with other SAP ISU modules (Device Management, Customer Service, FICA).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a team-oriented, client-facing environment.

Desirable Skills

• Experience with SAP S/4HANA Utilities.
• Knowledge of ABAP debugging and basic development skills.
• Familiarity with ticketing tools and ITIL processes.
• Prior exposure to AMS delivery models and remote support environments.

Location & Working Hours

This role is based in Mumbai, with potential for hybrid or remote work arrangements as per company policy. Working hours will follow standard business timings, with occasional support required during off-hours for critical incident