SAP FSAM Consultant (Immediate Joiners only)

Preferred: Immediate Joiners only or Candidates serving notice period.

Roles & responsibilities

• Configure master-data flows (equipment, functional locations, service contracts, entitlements, business partners, products) between ERP and FSAM.
• Support time & material recording, service confirmations, and billing-relevant feedback to ERP for settlement.
• Perform functional unit, integration, and regression testing; prepare and execute test scripts and support UAT.
• Provide AMS / production support: incident and problem management, root-cause analysis, enhancement handling, and adherence to SLAs.
• Prepare functional specifications for extensions/interfaces and collaborate with developers on custom logic, APIs, and reports.
• Deliver end-user and technician training, knowledge transfer, and documentation (functional design documents, configuration workbooks, runbooks).
• Advise on best practices, upgrade-safe/clean-core approaches, and new SAP FSAM capabilities across releases.

Required Skills & Qualifications

• 58 years of overall SAP experience with a minimum of 24 years hands-on in SAP FSAM / SAP Field Service Management (FSM).
• Strong functional knowledge of field-service and asset-management processes: work-order lifecycle, planning & dispatching, mobile execution, and service confirmation.
• Hands-on FSAM configuration experience (dispatching board, service map, work orders, activities, scheduling, checklists/Smartforms).
• Experience with FSAM–S/4HANA integration (Asset Management / Service, ERP) using connectors, APIs, and data loaders.
• Understanding of asset/service master data: equipment, functional locations, installed base, service contracts, entitlements, and business partners.
• Familiarity with mobile field-service execution and offline scenarios.
• Ability to author functional specifications and collaborate with technical/integration teams.
• Strong analytical, problem-solving, documentation, and communication skills.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.

Preferred / Nice-to-Have

• SAP FSM / FSAM Certification (SAP Certified Application Associate).
• Experience with SAP S/4HANA Asset Management (EAM / Plant Maintenance) and end-to-end maintenance/service processes.
• Exposure to SAP Service and Asset Manager (SSAM) mobile app and SAP Mobile Services.
• Knowledge of SAP BTP / Integration Suite and API-based integration patterns.
• Experience with AI-supported scheduling optimization, crowd workforce, and analytics/dashboards.
• Prior experience in AMS / managed services and Agile delivery environments.
• Domain experience in manufacturing, utilities, high-tech, medical devices, oil & gas, or equipment-servicing industries.

Soft Skills & Competencies

• Strong client-facing and consulting skills; able to engage service/maintenance leaders, dispatchers, and field technicians.
• Able to lead workstreams independently and mentor junior consultants (senior end of the band).
• Effective in cross-functional, distributed, and multi-vendor teams.
• Proactive, detail-oriented, and delivery-focused.
• Strong ownership and knowledge-sharing mindset.

Key Performance Indicators (KPIs)

• On-time, on-quality solution delivery and successful go-lives.
• Adherence to AMS SLAs (incident response and resolution times).
• Integration and data accuracy across FSAM and connected systems (S/4HANA / ERP).
• Field-user and stakeholder satisfaction (CSAT / technician adoption).
• Quality of documentation and effective knowledge transfer.