SAP Delivery Manager

Job Summary


Location


Responsibilities

• End-to-End Delivery Project Governance: Landscape Program Management - Oversee full-lifecycle SAP implementations, rollouts, upgrades (e.g., ECC to S/4HANA migration), and Application Support/Maintenance (AMS) contracts; Scope SLA Management - Define project scope, track milestones, and ensure delivery aligns with contractual SLAs, KPIs, and Quality Assurance (QA) standards; Risk Issue Management - Proactively identify technical, resource, or process risks, developing mitigation strategies before they impact project timelines or budgets.
• Team Leadership Resource Management: Cross-Functional Team Management - Lead multidisciplinary SAP teams consisting of functional consultants (FICO, MM, SD, PP, etc.), technical consultants (ABAP, Basis, BTP), project managers, and solution architects; Resource Allocation Capacity Planning - Manage bench strength, team utilization, onboarding, and talent allocation across active projects and upcoming pipelines; Mentorship Performance Tracking - Set performance goals, conduct appraisals, and foster continuous learning/up-skilling in modern SAP solutions (S/4HANA Cloud, SAP Analytics Cloud, SAP BTP).
• Client Stakeholder Management: Expectation Communication Alignment - Lead status reporting, steering committee meetings, and delivery reviews to keep internal leadership and clients aligned; CSAT (Customer Satisfaction) - Maintain high customer satisfaction metrics and drive continuous service improvements based on client feedback.
• Financial Commercial Oversight (PL): Budget Margin Management - Own project/account PL, controlling burn rates, resource costs, margin tracking, and financial forecasting; Change Order Management - Identify out-of-scope requests and negotiate Change Requests (CRs) to protect project margins and expand account revenue.
• Solutioning Pre-Sales Support: RFP/RFI Assistance - Partner with pre-sales and sales teams to build delivery estimates, staffing models, implementation methodologies (e.g., SAP Activate), and proposals; Account Farming - Identify organic growth opportunities within existing client accounts to expand SAP services footprint.

Experience

• 12-16+ years of total IT experience, with at least 5-8 years managing large-scale SAP projects/programs.
• SAP Expertise: Hands-on background in SAP (functional or technical) prior to moving into delivery management. Experience with S/4HANA conversions or greenfield implementations is usually essential.
• Methodologies: Strong knowledge of SAP Activate, Agile/Scrum, and Waterfall methodologies.
• Certifications to Look For:
  • PMP (Project Management Professional) or PRINCE2
  • SAP Certified Application Associate / S/4HANA certifications
  • Agile/Scrum Master (CSM, SAFe)
  • ITIL (for Support/AMS delivery managers)

Job Type


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