SAP Delivery Head

SAP Delivery Head Strategic Account

Role & responsibilities

Role Summary

The Delivery Head for a Strategic Account is responsible for end-to-
end delivery ownership, client satisfaction, and account growth for a high-value,long-term client relationship. This role ensures successful execution of programs,

Alignment with client business goals, and continuous improvement
In delivery excellence, financial performance, and team capability.

Key Responsibilities

1. Account & Client Leadership

• Act as the single point of ownership for delivery across all programs within the strategic account
  
• Build and maintain senior executive relationships with client stakeholders
  
• Serve as a trusted advisor, aligning delivery outcomes with client business
  

objectives

• Drive customer satisfaction, retention, and long-term partnership growth
  

2. Delivery Excellence

• Own end-to-end delivery including scope, schedule, cost, quality, and risk
  
• Ensure delivery governance, metrics, and reporting are consistently applied
  
• Proactively identify and mitigate delivery risks and issues
  
• Drive continuous improvement through best practices, automation, anDI nnovation.
  

3. Financial & Commercial Management

• Own account-level P&L, revenue, margins, and cost optimization
  
• Ensure adherence to contractual commitments and SLAs
  
• Support deal structuring, renewals, change requests, and expansions
  
• Forecast revenue and capacity accurately
  

4. People & Capability Leadership

• Lead and mentor delivery managers, program managers, and technical leaders
  
• Ensure optimal staffing, skill development, and succession planning
• Foster a high-performance, accountable, and collaborative culture
  
• Drive employee engagement and retention within the account
  

5. Strategic Growth & Transformation

• Identify opportunities for account expansion, cross-sell, and up-sell
  
• Partner with sales, solutioning, and leadership teams on growth initiatives
  
• Lead large-scale transformation programs (digital, cloud, process, or operating model)
  
• Promote innovation and value creation beyond contractual obligations
  

Key Skills & Competencies

• Strong program and portfolio management expertise
  
• Executive-level stakeholder management and communication
  
• Financial acumen with proven P&L ownership
  
• Risk management and decision-making under ambiguity
  
• Ability to balance strategic thinking with operational execution
  
• Leadership experience managing large, multi-location teams
  

Qualifications & Experience

• 15+ years of experience in delivery, program, or account management
  
• 5+ years managing large strategic or marquee accounts
  
• Experience in IT services / consulting / managed services environments
  

Success Metrics

• Client satisfaction and Net Promoter Score (NPS)
  
• Revenue growth and margin achievement
  
• On-time, on-budget delivery performance
  
• Account expansion and deal renewals
  
• Team stability, engagement, and leadership pipelinePreferred candidate profile