SAP CX Business Systems Analyst

SAP CX Business Systems Analyst

KLA is seeking a SAP CX Business Systems Analyst to join our IT group. This role is crucial for enabling business growth and productivity through customer service, creativity, and technological excellence. You'll be a key player in facilitating requirements, designing solutions, and supporting the implementation of SAP CX modules to enhance our operational efficiency.

Responsibilities

• Facilitate conversations to assess requirements, define scope, and recommend best practices for SAP CX.
• Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products.
• Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S/4HANA, leveraging knowledge of new features and capabilities.
• Collaborate with cross-functional teams, including developers, architects, and project managers, to deliver scalable and reliable SAP CX solutions.
• Provide a business process engineering perspective during design review for projects.
• Document all Best Known Methods (BKMs) and provide support as needed.
• Prepare test plans, training documents, and conduct User Acceptance Testing (UAT) during project roll-outs.

Skills

• 6+ years of hands-on configuration experience in SAP CRM on-Prem / SAP C4C / SAP Service or Sales Cloud Modules. Experience in SAP Service and FSM modules is a plus.
• Two full-cycle implementations and configuration of SAP CX modules.
• B2B integration experience between SAP and 3rd party applications.
• SAP certification in SAP Service Cloud, FSM, and SAP S/4HANA.
• Working knowledge of SAP CRM and Middleware interaction between SAP SD/CRM is a plus.
• Cross-functional knowledge and interaction points between CRM and ECC SD modules.
• Strong experience in leading and conducting requirements gathering sessions with end customers.
• Excellent communication skills (high-level English, oral and written) for peer and senior-level management interactions.
• Demonstrated accomplishments under challenging situations and constraints.

Qualifications

• Bachelor's Level Degree; or Master's Level Degree.