SAP Customer Service / Plant Maintenance

SAP CS/PM Consultant with strong expertise in Customer Service and Plant Maintenance processes. The candidate will be responsible for implementing, configuring, supporting, and optimizing SAP CS and PM solutions in ECC and S/4HANA environments. The role requires deep understanding of service management, maintenance operations, asset management, and integration with cross-functional SAP modules.

Key Responsibilities

• Configure and support SAP Customer Service (CS) and Plant Maintenance (PM) modules.
• Gather business requirements and translate them into SAP CS/PM solutions.
• Configure Service Notifications, Service Orders, Service Contracts, Warranties, Depot Repair, and Field Service processes.
• Configure maintenance processes including Preventive, Corrective, Breakdown, Predictive, Calibration, and Refurbishment Maintenance.
• Manage Functional Locations, Equipment Masters, Task Lists, Maintenance Plans, and Work Orders.
• Support notification, work order planning, scheduling, execution, and settlement processes.
• Participate in end-to-end implementations, rollouts, upgrades, and support projects.
• Work with business stakeholders to design and improve service and maintenance processes.
• Create functional specifications and coordinate with ABAP teams for developments and enhancements.
• Conduct system testing, UAT, training, and go-live support activities.
• Support data migration, cutover, and post-production stabilization.
• Troubleshoot and resolve application issues related to CS and PM modules.