SAP Customer Service Consultant

Key Skills: SAP CS, SAP SD, SAP S/4HANA Service, Resource-Related Billing, DIP, FICO, MM, Service Contracts, Service Orders, Repair Orders, SAP Pricing, Status Management, DP90, DP91, DP93, DP97

Roles and Responsibilities:

• Configure and support SAP CS processes for service orders, service contracts, repair orders, service notifications, and quotations.
• Maintain status profiles and business controls across the service order lifecycle.
• Design and execute resource-related billing flows, including DIP profile setup and billing document processing.
• Support core billing transactions such as DP90, DP91, DP93, and DP97 for individual and collective processing.
• Partner with SD, MM, and FICO teams to resolve integration issues across pricing, cost allocation, and revenue-related processes.

Experience:

• 7 to 14 years of overall experience, including at least 3 to 5 years in SAP CS functional consulting.
• Strong hands-on functional consulting experience in SAP CS with service order and billing process knowledge.
• Deep working knowledge of service contracts, service orders, repair orders, quotations, and resource-related billing.
• Experience with SAP pricing procedures, billing document types, and status management in service processes.
• Ability to support integration testing, UAT, hypercare, and functional issue resolution across CS-related transactions.

Good to Have:

• SAP SD experience, especially order-to-cash integration, delivery processing, and SD pricing.
• Exposure to SAP S/4HANA Service or Service in S/4HANA Cloud.
• ABAP debugging knowledge for troubleshooting custom routines, user exits, and BAPIs.

Education:

• Bachelor's degree in Engineering, Commerce, or a related discipline.