SAP CS (Customer Service) Consultant

Key Responsibilities:

• Configure and support SAP CS processes including Service Orders, Notifications, Contracts, Warranties, and Customer Service Management.
• Analyze business requirements and provide effective SAP CS solutions.
• Participate in end-to-end implementations, upgrades, and support projects.
• Work closely with cross-functional teams to ensure seamless integration with PM, MM, SD, and FI modules.
• Perform system testing, user training, and post-go-live support.
• Troubleshoot production issues and drive process improvements.

Required Skills:

• 7-10 years of hands-on SAP CS consulting experience.
• Strong knowledge of customer service and after-sales service processes.
• Experience in SAP CS configuration, enhancements, and support.
• Exposure to SAP S/4HANA Service Management is preferred.
• Excellent communication, analytical, and stakeholder management skills.