SAP CRM

Role & responsibilities

Key Responsibilities

• Gather, analyze, and document business requirements related to SAP CRM processes.
• Configure and implement SAP CRM modules including:
• Account & Contact Management
• Opportunity Management
• Activity Management
• Service Management
• Sales & Marketing Processes
• Conduct fit-gap analysis and provide functional solutions.
• Prepare functional specifications for custom developments (RICEF objects).
• Coordinate with technical, integration, and testing teams.
• Support integration between SAP CRM and SAP ECC/S4HANA systems.
• Perform unit testing, SIT, UAT, and defect resolution.
• Provide end-user training and post-go-live support.
• Create and maintain project documentation.

Preferred candidate profile