SAP CRM ISU Consultant

Educational Requirements Service Line Responsibilities

• Handle endtoend SAP CRMISU implementation and support activities independently.
• Lead requirement gathering, business discussions, and process design with clients.
• Manage key Utility processes like Movein/Moveout, Disconnection/Reconnection, Contract & Order Management, Customer Service, Front Office & MDT.
• Prepare highquality Functional Specifications, Process Documents, and design deliverables.
• Troubleshoot issues effectively using strong debugging, analysis, and root-cause methods.
• Coordinate with crossfunctional teams (FICA, Billing, DM, IDEX, etc.) for seamless integration.
• Act as a client-facing lead, ensuring timely delivery, clear communication, and stakeholder alignment.

Technical and Professional Requirements

• Minimum 5+ years of experience in the SAP CRMISU landscape, covering both implementation and support.
• Strong domain understanding of Electricity, Gas, and Water Utility industries.
• Expertise in CRMISU processes: Move in/Out, Recon/Discon, Orders, Contracts, Customer Service, MDT.
• Hands-on in IC WebClient, Navigation Bar Profiles, Business Role creation, and Number Range configuration.
• Knowledge of CRM Middleware, BDocs, replication, MDT Product setup, and BRF+ configuration.
• Familiarity with major CRM and ISU tables, plus ability to draft detailed FS and business documents.
• Understanding of integration with SAP & Non-SAP systems including FICA, Billing, Device Management, IDEX, etc.

Preferred Skills

• Technology->SAP ISU Billing->SAP IS- Utilities