SAP CRM Functional Consultant

Roles & ResponsibilitiesA day in the life of an Infoscion

• As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.




• You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues.




• You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms.




• You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.




• You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization.




• If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Technical Requirement

• Consultant with a minimum 9+ years full life cycle SAP Project implementation.


• Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales, Service, Marketing, Interaction centre, etc.


• Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues.


• Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering, estimations, business blueprinting, realization, integration, testing, and deployment.


• Ability to facilitate workshops for requirement gathering, training content creation, end-user training, etc.


• Implement solutions aligned with the SAP Best Practices and appropriate to the customer requirements.


• Ability to create functional and technical specifications, configuration documents, end-user documents, and training documents.


• Ability to troubleshoot and diagnose CRM Production Support issues.


• Ability to document and implement bespoke developments.

Additional Responsibility

• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data


• Awareness of latest technologies and trends


• Logical thinking and problem solving skills along with an ability to collaborate


• Ability to assess the current processes, identify improvement areas and suggest the technology solutions


• One or two industry domain knowledge


• Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.


• We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur.


• While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.

Educational RequirementBachelor of Engineering

Preferred SkillsTechnology->SAP Functional->SAP CRM

Service LineEnterprise Package Application Services