Sap Crm Functional Consultant @ Hyderabad

Expected Scope of work / Responsibilities:

Support as process expert for designing the process template in managing the SAP projects

Job Description (Tasks, responsibilities)

• Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and
• Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation;
• Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression
• testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and
• bug fixing processes;
• Assist during creation of documents for business/technical requirements;
• Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces;
• Work on data quality check.

Profile (technical/technological skills, soft skills)

• At least 3 years experience with CRM Sales and/or Service solution SAP (preferred),
• Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
• Experience in Implementation of CRM solution (mandatory)
• Experience in Support processes (mandatory)
• Exceptional presentation skills (mandatory)
• Familiar with Agile methodology
• Knowledge of JIRA or similar tracking tool
• Advanced Excel knowledge