SAP CRM Consultant

SAP CRM Consultant Experience

• 10yrs overall in IT, 4+ years of experience in SAP CRM or Customer Relationship Management solutions.
• Minimum Qualification: BE/B.Tech, MCA, or M.Tech. Roles & Responsibilities
• Support Product Owners, CRM Capability Experts, and project teams in designing and managing CRM process templates.
• Provide functional support for Sales and Service modules to end users across multiple regions.
• Collaborate with business stakeholders and cross-functional teams during CRM implementation and support activities.
• Create, maintain, and enhance user guides, training materials, and process documentation.
• Conduct end-user training sessions and knowledge transfer activities.
• Participate in various testing phases, including Functional Testing, Regression Testing, User Acceptance Testing (UAT), and Integration Testing.
• Work closely with technical teams to implement business requirements and resolve system issues.
• Assist in gathering, documenting, and validating business and technical requirements.
• Perform solution testing, identify defects, and track issues through resolution.
• Manage manual and automated data imports into the CRM system.
• Document business processes, workflows, and system interfaces.
• Perform data quality checks and support data governance initiatives. Must Have
• Bachelor's or Master's degree in Engineering, Computer Applications, or a related field.
• 10yrs overall in IT, 4+ years of experience with SAP CRM or SAP Sales/Service Cloud.
• Experience in CRM implementation projects.
• Experience providing application support for CRM solutions.
• Strong understanding of Sales and Service business processes.
• Excellent presentation and communication skills.
• Experience with Agile methodologies.
• Knowledge of issue tracking tools such as JIRA or similar.
• Strong analytical and problem-solving skills.
• Ability to work effectively in cross-functional and global teams.
• Fluent English communication skills.
• Self-motivated with a strong sense of ownership and accountability. Good to Have
• Experience with other CRM platforms such as Salesforce, Microsoft Dynamics 365, or Oracle CRM.
• Advanced Microsoft Excel skills.
• Experience with manual and automated data migration/import processes.
• Knowledge of testing methodologies and defect management.
• Experience in preparing user training materials and delivering training sessions.
• Familiarity with process documentation and interface documentation.
• Exposure to data quality management and governance.
• Proactive mindset with adaptability to new technologies and environments.
• Creative problem-solving ability and willingness to learn new technologies.
• Strong collaboration skills and openness to giving and receiving constructive feedback. Skills: certified salesforce.com developer,crm implementation,microsoft dynamics 365,sales,sap sales/service cloud,sap crm technical