SAP COE Quote To Cash 3PL Expert

Key Skills: SAP SD, SAP S/4HANA, SAP ECC, SAP BTP, Quote to Cash, Order-to-Cash, 3PL Operations, Logistics, Order Management, EDI, IDoc, AMS, ITSM, SAP Integration

Roles & Responsibilities:

• Provide L2/L3 AMS support for Quote to Cash logistics processes spanning order fulfillment, transportation, and 3PL execution.
• Manage incidents, problems, and changes for logistics-related issues while meeting SLA and KPI targets.
• Support and troubleshoot integrations with 3PL providers, EDI partners, and SAP interfaces across shipment, billing, and delivery flows.
• Perform root cause analysis on recurring process and interface issues and drive permanent corrective actions.
• Support month-end and period-end activities, including issue resolution and operational continuity for critical business cycles.

Experience:

• 6-8 years of relevant experience in Quote to Cash / Order-to-Cash and logistics support.
• Strong hands-on experience in SAP SD, Quote to Cash, and Order-to-Cash processes with direct exposure to 3PL operations.
• Working knowledge of SAP ERP landscapes such as SAP S/4HANA, SAP ECC, or SAP BTP in a production support environment.
• Ability to support logistics integrations, interfaces, and EDI/IDoc-based transactions across enterprise systems.
• Experience in AMS, ITSM, and operational support for business-critical SAP logistics processes.

Good to Have:

• SAP implementation experience.

Education:

• Bachelor's degree in Engineering, Supply Chain Management, Information Technology, or Business Administration.