SAP Client Delivery Manager
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 62d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a SAP Client Delivery Manager to join our team in Bangalore, Karnataka, India.
Responsibilities - Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
- Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customers System Integrators or other Hosting Partners
- Perform administrative tasks required to manage the engagement (staffing, reporting controlling).
- Manage proactive delivery of service plans and reactive support requests
- Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
- Drive transformation and onboarding towards SAP Cloud Solutions
- Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
- Achieve customer reference collateral and customer satisfaction responses
- Deliver best through proactive mindset and de-escalate critical customer situations
- Protect and grow engagement scope and manage commercial change requests
- Participate in team-internal knowledge sharing and coach other team members
- Expected to spend up to 20% of time onsite at client location
Bachelors degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field
- Must have Knowledge of SAPs cloud business, cloud and hybrid infrastructure and cloud operation processes
- Experienced in IT service providers and managing outsourcing engagements.
- SAP Basis, technology, and/or functional knowledge are very important.
- Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role.
- Strong SAP technology stack expertise including SAP ECC, S/4HANA, NetWeaver, and SAP Basis administration.
- Experience with SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Knowledge of Linux, Unix, and Windows operating systems supporting SAP environments.
- Experience with hyperscaler platforms such as Microsoft Azure and/or AWS.
- Understanding of cloud and hybrid SAP landscapes, virtualization, and infrastructure architecture.
- Experience with SAP ECS, RISE with SAP, and cloud transformation programs.
- Knowledge of SAP Solution Manager and/or SAP Cloud ALM.
- Experience leading SAP upgrades, migrations, and technical transformation initiatives.
- Strong project management skills customer-facing experience
- Strong ability to translate between technical and non-technical audience with confidence
- Strong engagement management, relationship building and de-escalation skills
- Excellent presentation, communication and moderator skills
- High competency in multi-tasking and ability to manage multiple engagements in parallel
- Accustomed to working in an international and global virtual matrix organization
- High proficiency in English. Additional languages are a big plus
- Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
- Certification in project management methodology (e.g. PMP) is beneficial
- Minimum 4+ years of experience in project management or SAP Operations
- Minimum 4+ years of experience in a customer-facing role
- Minimum 4 to 6 years of experience in service management capacity managing multiple clients.
Sourced from naukri
Skills
Customer EngagementAlmcustomer satisfactionDB2cloud servicescloud solutionsamazon web servicescustomer successcloud businessclient deliveryClient SuccessBankingcloudCustomer RelationshipArchitectureAdministrationMicrosoft AzureArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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IT Services & Consulting
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