SAP C4C Functional Consultant CRM Sales

Only immediate joiners to max 30days of notice period candidates will be considered.

Experience: 10–14 Years

Locations: Pune / Hyderabad / Bangalore / Coimbatore

CTC: ₹30–32 LPA

Employment Type: Full-Time

About The Role

We are looking for an experienced SAP C4C Functional Consultant with a strong background in CRM Sales and hands-on experience in SAP Cloud for Customer (C4C). The role involves supporting Sales and Service processes, end users, testing activities, training, and C4C implementation initiatives.

Key Responsibilities

• Provide functional support to the Product Owner, CRM Capability Experts, and C4C team.
• Support end users across different countries and regions for SAP C4C Sales and Service modules.
• Collaborate with business teams and different departments to support Sales and Service Cloud implementation activities.
• Understand business requirements and assist in translating them into functional requirements and solutions.
• Create, maintain, and continuously improve SAP C4C training documentation and user guides.
• Organize and conduct training sessions for SAP C4C end users.
• Support various testing activities, including:
• User Department Testing
• Regression Testing
• UAT
• Integration Testing
• Coordinate with technical teams during implementation of functional/technical requirements and bug-fixing activities.
• Assist in preparing business requirements and technical requirement documents.
• Participate in issue analysis, resolution, and continuous improvement of C4C processes.
• Support standardization and optimization of CRM Sales processes across business units and regions.
  

Required Skills

• Strong hands-on experience with SAP C4C / SAP Cloud for Customer.
• Strong functional background in CRM Sales processes.
• Good understanding of Sales and Service Cloud functionalities.
• Experience in SAP C4C implementation, support, rollout, or enhancement projects.
• Experience working with global business users and cross-functional teams.
• Strong understanding of testing processes, including UAT, regression, and integration testing.
• Experience in preparing functional/business requirement documentation.
• Strong experience in end-user training and documentation.
• Good understanding of integration between C4C and other SAP/non-SAP systems.
• Excellent communication, stakeholder management, and problem-solving skills.
  
  

Preferred Skills

• SAP C4C Sales and Service module experience.
• Global rollout/support experience.
• CRM transformation or implementation experience.
• Experience working in an international environment.
• Knowledge of SAP CRM processes and integration concepts.
  
  

Skills: uat,sap c4c implementation,sap c4c,crm sales processes,rollout,sap cloud for customer,global business users,support,sales cloud,regression,service cloud,integration testing